Gloria Perez

Administrative Support

• Provide administrative and secretarial support to the Director of Emergency Management and OEM staff.
• Manage calendars, schedule meetings, training sessions, and emergency planning events.
• Prepare correspondence, reports, presentations, meeting agendas, and minutes.
• Answer telephone calls, respond to inquiries, and direct communications appropriately.
• Maintain departmental files, records, and confidential information.
• Coordinate travel arrangements, conference registrations, and training logistics.
• Assist with the preparation and distribution of emergency management communications and notifications.
• Maintain inventory records for emergency supplies and equipment.
• Support emergency operations during incidents, drills, exercises, and activations as assigned.

Bookkeeping and Financial Management

• Maintain accurate financial records for the Office of Emergency Management.
• Process purchase requisitions, purchase orders, invoices, and payment requests.
• Monitor departmental budgets and expenditures.
• Reconcile accounts and verify financial transactions for accuracy.
• Maintain accounts payable and accounts receivable records.
• Prepare and process vendor payments in accordance with district policies.
• Track grant expenditures and maintain supporting documentation.
• Assist with budget development, forecasting, and financial reporting.
• Prepare monthly, quarterly, and annual financial reports.
• Maintain records for audits and ensure compliance with district financial procedures.
• Process reimbursements, travel expenses, and procurement documentation.

Emergency Management Support

• Assist with maintaining emergency operations plans, procedures, and contact databases.
• Coordinate emergency management training registrations and records.
• Maintain records of drills, exercises, after-action reports, and corrective action plans.
• Assist with emergency preparedness initiatives and public awareness campaigns.
• Support emergency response activities by maintaining documentation and resource tracking during incidents.
• Coordinate communications with district departments, public safety agencies, and community partners.

Records Management

• Maintain electronic and hard-copy records in accordance with records retention requirements.
• Ensure confidentiality and security of sensitive emergency management and financial information.
• Organize and archive emergency management documentation and financial records.

Customer Service and Communication

• Serve as a point of contact for staff, vendors, public safety partners, and community stakeholders.
• Provide professional and courteous customer service.
• Assist with responding to requests for information and records as permitted by policy.

Other Duties

• Assist with special projects related to emergency preparedness, safety, and security.
• Support district emergency operations during emergencies and disaster recovery efforts.
• Perform other duties as assigned by the Director of Emergency Management.

Essential Duties and Responsibilities

• Supervise and coordinate the daily activities of medical records personnel.
• Ensure patient medical records are accurately maintained, updated, and stored in accordance with established policies and procedures.
• Monitor compliance with federal and state regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
• Review and process requests for medical records, ensuring timely and authorized release of information.
• Monitor department productivity and identify opportunities for process improvement.
• Train, mentor, and evaluate medical records staff.
• Coordinate record retention, storage, archiving, and destruction according to legal requirements.
• Collaborate with physicians, nurses, administrators, and other healthcare professionals regarding documentation and record management needs.
• Assist with accreditation surveys, audits, and regulatory inspections.

• Conducted subject visits in accordance with study protocol requirements.
• Assisted with participant recruitment, enrollment, and retention efforts.
• Evaluated clinical data and ensured compliance with study protocols and objectives.
• Managed study participants from screening through study completion.
• Completed Case Report Forms (CRFs) and facilitated informed consent processes.
• Coordinated study-related procedures while adhering to Good Clinical Practice (GCP) and FDA guidelines.
• Maintained quality assurance and quality control standards.
• Served as primary contact for regulatory documentation, monitoring visits, and study closeouts.
• Supported physicians with patient examinations and treatment procedures.
• Obtained patient histories and vital signs.
• Administered injections and assisted with laboratory and drug testing procedures.
• Processed prescription requests and pharmacy refill authorizations.
• Scheduled diagnostic tests and treatment procedures.
• Managed incoming calls and patient scheduling.
• Obtained authorizations for medications and procedures.
• Performed EKGs, Holter Monitor setup, Pulmonary Function Tests (PFTs), and Pap Smears.
• Utilized ICD-9 and CPT coding knowledge for clinical documentation.
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• Answered and directed incoming calls.
• Scheduled meetings and maintained office filing systems.
• Prepared business correspondence and reports.
• Processed merchandise orders and customer requests.
• Performed general administrative and clerical duties.

• Processed invoices, payment requests, checks, and ACH transactions.
• Reconciled accounts and resolved billing discrepancies.
• Maintained billing systems and payment records.
• Managed collections, payment allocations, and reporting activities.
• Prepared bank deposits and processed account adjustments.

Assisted with month-end closing and financial reporting.

• Processed 300–500 orders daily using ten-key data entry.
• Managed invoicing and credit processing for merchandise orders.
• Assisted with month-end invoicing and reporting.