Gloria Plaza
Los Angeles,CA
Summary
Personable Store Associate with ten years in retail sales and customer service. Bilingual, English and Spanish - Well versed in processing sales, working with customers and organizing merchandise. Successful at handling customer requests and concerns. passionate about making a connection with customer and goods to ensure satisfaction. Eager to learn and work in a hardworking team environment. Quick learner and focused on growth.
Overview
16
16
years of professional experience
Work History
Youth Program Leader
ARC
Los Angeles, CA
10.2024 - 04.2026
- Developed engaging curriculum and activities to foster youth participation and enhance personal growth.
- Provided ongoing mentorship to individual youth participants to foster personal growth, goal-setting, and leadership development.
- Designed engaging lesson plans that encouraged creativity and critical thinking in diverse student groups.
- Implemented classroom management techniques that promoted respect and cooperation among students during collaborative activities.
- Organized extracurricular art programs that provided students with additional opportunities to explore their artistic talents.
- Secured and maintained essential art supplies, ensuring classrooms were fully equipped for all instructional activities.
- Mentored aspiring young artists by providing guidance and resources for developing their unique artistic voices.
Customer Service Manager
FOLD Gallery
Los Angeles, CA
10.2022 - 04.2025
- Managed communication between artists, clients, and gallery staff.
- Assisted in the development of marketing materials for exhibitions.
- Oversaw inventory management of art pieces and supplies.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Performed data entry into various databases used by the organization's management team.
- Coordinated office activities such as ordering supplies, managing mail distribution, scheduling repairs.
- Attended meetings as management's representative to report on proceedings.
Sales representative and shift lead
Naked Zebra Wholesale
03.2022 - 08.2022
- Responsible for training and guiding new employees
- Inventory seasonal rotation showroom layout
- Cash handling and invoicing
- Customer feedback on samples and new designs.
- Consulting with design team on client preferences
- Encouraged feedback from customers to implement in-store operational changes
- As shift lead it was my duty to create scheduling graphs for tasks to be performed by all staff members
- Meeting with management to ensure tasks were communicated and performed effectively
Sales Representative and management
Iguana Vintage Clothing
01.2018 - 01.2022
- Rendered Iguana Vintage guest services to drive sales and customer satisfaction.
- Cash handling and checking out customer sales
- Managed new hire trainings and onboarding so that all employees were aware of company policies and procedures.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Trained employees on additional job positions to always maintain coverage of roles.
After School Art Instructor El Sereno Middle School
Keep Youth Doing Something
01.2017 - 01.2018
- Encouraged student creativity with motivation, positive feedback and constructive criticism.
- Designed lesson plans and modified according to student progress.
- Managed student behavior in classroom with appropriate behavior strategies.
- Created positive educational climate to promote student learning.
- Planned, prepared and delivered instructional activities related to various art mediums.
- Served as advisor for extracurricular activities such as art clubs and camps.
- Stocked classroom with art supplies.
- Developed lesson plans to teach course materials according to schedule.
- Prioritized and organized tasks to efficiently accomplish service goals
Giamela’s Submarine Sandwiches
01.2010 - 01.2016
- Kept customer and food preparation areas clean and well-organized.
- Followed recipes to maintain restaurant standards and satisfy customers.
- Informed customers of delayed food items and offered estimated times to fill orders.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
Education
College Credit - Linguistics
Cetlalic
Cuernavaca, MexicoBachelor of Arts - Multimedia Design
Los Angeles Mission College
Sylmar, CA06-2015
Skills
- Email etiquette
- Department operations
- Inventory control
- Telephone etiquette
- Quality assurance
- Order management
- Customer service excellence
- Client engagement
- Company branding
- Complaint handling
- Critical thinking
Languages
Spanish
Full Professional
Timeline
Youth Program Leader
ARC
10.2024 - 04.2026
Customer Service Manager
FOLD Gallery
10.2022 - 04.2025
Sales representative and shift lead
Naked Zebra Wholesale
03.2022 - 08.2022
Sales Representative and management
Iguana Vintage Clothing
01.2018 - 01.2022
After School Art Instructor El Sereno Middle School
Keep Youth Doing Something
01.2017 - 01.2018
Giamela’s Submarine Sandwiches
01.2010 - 01.2016
Bachelor of Arts - Multimedia Design
Los Angeles Mission College
College Credit - Linguistics
Cetlalic