Mauricia Johnson
Dallas,TX
Summary
Experienced Management Assistant with a background in supporting top-tier executives in fast-paced corporate environments. Strong organizational skills, ability to handle complex scheduling, and proficiency in MS Office Suite. Proven track record of streamlining office operations and contributing to improved team efficiency. Committed to maintaining professionalism and delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Youth Program Leader
Dallas Independent School District, DISD
Dallas, TX
08.2024 - Current
- Facilitated group discussions on topics such as conflict resolution and goal setting.
- Monitored youth behavior and provided positive reinforcement.
- Created lesson plans for various age groups based on learning objectives.
- Encouraged creative thinking through arts and crafts projects.
Childcare Teacher
Merit Childrens Academy
Dallas, TX
11.2023 - 08.2024
- Maintained frequent communication to keep families informed about children's achievements
- Maintained a well-organized environment conducive to infant learning
- Promoted acquisition of essential self-care routines such as meal consumption, clothing selection, and bathroom habits
- Assisted with diaper changes and assisted children with toileting needs when necessary.
- Incorporated music into everyday routines to promote creativity and motor development.
- Guided children in activities that enhanced crawling, walking, running, and jumping abilities
Lead Customer Service Manager
Answer Plus
Los Angeles, CA
05.2020 - 08.2023
- Facilitated onboarding process with expert insights on company initiatives
- Addressed issues requiring management-level attention
- Exhibited professionalism during intense moments
- Streamlined organization of client documents to improve tracking.
- Guided customers in selecting products tailored to their specific preferences
- Efficiently processed a high number of calls regularly
- Resolved telecom problems efficiently through targeted procedures
- Handled customer inquiries about products
Call Center Representative
Tel Us Call Center
Los Angeles, CA
06.2017 - 08.2019
- Maintained stringent adherence to privacy regulations.
- Assisted customers with billing questions efficiently
- Ensured meticulous tracking of customer-related data
- Prioritized incoming calls effectively
- Clarified caller information while managing emotions effectively.
- Maintained high performance levels across all call metrics regularly
- Resolved product and service-related technical problems
Education
Associate of Arts - Psychology
West Los Angeles College
Culver City, CA06-2025
Skills
- Client Relations
- Effective Call Management
- Quality Assurance
- Client Relationship Management
- Skilled in Microsoft Word Applications
- Academic Encouragement
- Learning Assessment Methods
- Instructional Techniques
- Inventory Coordination
- Professional Email Communication
- Team Staffing Management
Projects
Indy Sounds- Creator
A start up Non profit organization that assists in fund raisers for low income families with youth, food drives, clothing drives, free donations. We also educate those in the community about sound healing and the benefits it brings, reiki, breath work, yoga, holistic health, and open spaces to come and express
Timeline
Youth Program Leader
Dallas Independent School District, DISD
08.2024 - Current
Childcare Teacher
Merit Childrens Academy
11.2023 - 08.2024
Lead Customer Service Manager
Answer Plus
05.2020 - 08.2023
Call Center Representative
Tel Us Call Center
06.2017 - 08.2019
Associate of Arts - Psychology
West Los Angeles College
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