Gloria Ramos
Securitas Security Services USA
Houston,TX
11
years of professional experience
Results-driven professional with a strong work ethic and exceptional verbal communication skills, experienced at Securitas Security Services USA. Proven ability to enhance site security through vigilant monitoring and effective incident documentation. Adept at fostering customer satisfaction and operational efficiency, leveraging expertise in workplace safety and security camera monitoring.
Work History
Security Guard
4 Years 9 Months- Monitored access points and verified credentials to maintain site security and controlled entry.
- Conducted scheduled patrols to detect suspicious activity, safety hazards, and policy violations.
- Documented incidents, observations, and daily activity reports with clear, accurate detail.
- Responded to alarms and emergencies by following post orders and escalation procedures.
- Screened visitors, vendors, and employees while enforcing badge and identification requirements.
- Communicated security concerns to supervisors and client personnel using professional customer service.
- Inspected equipment and secured doors, gates, and restricted areas during shift transitions.
Sales Associate Manager
9 Months- Supervised sales floor operations to maintain customer service standards and efficient workflow.
- Coached associates on merchandising, stocking, and register procedures to support consistent execution.
- Resolved customer concerns promptly while protecting service recovery and store satisfaction.
- Tracked inventory levels and coordinated replenishment to reduce out-of-stock conditions.
- Ensured accurate pricing, signage, and product placement across assigned departments.
- Supported loss prevention practices by reinforcing compliance, safety, and shrink controls.
Education
GED
Skills
Verbal and written communication
Security camera monitoring
Patrolling
Workplace safety
Work ethic
Punctuality
Timeline
Security Guard
Securitas Security Services USA
07.2021 - 04.2026Read More
Sales Associate Manager
Walmart
01.2015 - 10.2015Read More
High School
GED
Read More