Gloria Rocha
Summary
With 21+ years of Project and Program Management experience, I excel in overseeing global Information Security, Data Center, and Network Infrastructure initiatives. Throughout my career, I successfully managed projects and programs in the banking, insurance, and telecommunications industries. From conception to production operations, I have a proven track record of effectively managing global technology and security projects. My expertise lies in delivering initiatives within budget and on time, ensuring high customer satisfaction in highly matrixed global organizations.
Overview
22
22
years of professional experience
3
3
Certification
Work History
Senior Client Services Project Manager @ AT&T
Insight Global
03.2024 - 12.2024
- Responsible for successful project management and execution of nationwide Endpoint Protection and Endpoint Detection and Response solution for government customer (220K endpoints).
- Developed and maintained project artifacts, status reporting, and schedule.
- Accountable for successful completion of all AT&T security subcontractor vendor deliverables.
- Effectively communicated with various stakeholders within the government customer's PMO and Security organizations to ensure alignment on schedule, risk management, and status reporting to senior leadership throughout entire project lifecycle.
- Monitored project progress and made adjustments as necessary to ensure successful outcomes.
- Collaborated with stakeholders to define project scope, goals, and deliverables aligned with business objectives.
- Served as the primary point of contact for clients, addressing concerns and resolving issues in a timely manner to maintain satisfaction.
- Maintained strong relationships with clients through regular updates, issue resolution, and post-project followups.
- Enhanced client satisfaction with effective communication and proactive management of expectations.
- Provided comprehensive oversight throughout all phases of the project lifecycle resulting in seamless transitions between stages.
- Monitored project progress, identified risks and took corrective action as needed.
Senior Infrastructure Project Manager
TEKsystems
06.2023 - 09.2023
- Managed and executed projects within the Infrastructure Modernization program including Cisco firewalls, switches and router upgrades.
- Established strong working relationships with Division IT Managers and Site Support team resources to develop project plans, timelines, and obtain change management approvals for implementation.
- Collaborated with Parker Hannifin Leadership, Vendor Account Management/Sales teams to develop cost estimates and budget for future Dell Server upgrade project slated for Q1 2024.
- Created and distributed monthly program status reports to EMG Division and Corporate Senior Leadership.
- Assigned as Azure DevOps Admin for the EMG Division Infrastructure team.
- Coached EMG Division IT resources on Azure DevOps and project management methodologies to improve and increase work productivity.
- Coordinated complex stakeholder engagements to align expectations and manage competing priorities effectively.
Senior Security Project Manager
Signature Consultants
02.2023 - 05.2023
- Managed Access Rights Program within IAM organization
- Accomplished the creation of formal Governance for IAM, development of processes for Post Implementation access reviews, and Establishment of Quality Control Reviews of High Risk Entitlements for all applications
- Developed and managed project plans, communications, status reports, and RAID logs for all workstreams
- Demonstrated strong leadership and agility to pivot between workstreams, prioritizing tasks to efficiently address risks, issues and escalations ensuring zero impacts to project schedule and budget
Program Manager, Branch Technology Experience
PBM Group, LLC
05.2022 - 01.2023
- Successfully drove completion of branch technology projects focused on installation of new hardware, peripherals and software at BMO US branches.
- Collaborated with multiple Program workstream teams, vendors and business partners to coordinate installs, testing and validation, training and deployment activities.
- Managed project planning, budget, staffing resources, scheduling, monitoring, and reporting activities.
- Established solutions to risks and issues, meeting timeline goals and objectives.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
VP, Program Manager, Global Threat Management
Northern Trust Corporation
09.2018 - 09.2021
- Oversaw, tracked, and ensured successful completion of security technology projects including deployment of Microsoft Security Solutions (Azure, Sentinel SIEM and Defender for Endpoints), and Exabeam Security Analytics.
- Created tactical relationships with teams to propel projects and attain results.
- Interviewed prospective employees/consultants and provided input to Senior Leadership on hiring decisions.
- Delivered training sessions to project team resources to improve effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw program compliance with requirements, schedule, budget, and reporting to Senior Leadership.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and stakeholder and leadership satisfaction.
Senior Security Project Manager
TEKsystems
05.2018 - 09.2018
- Responsible for Cloud Security RFP assigned to Security Consulting team
- Worked closely with Procurement, IT Leadership, and vendors on RFP processes and conducted solution demos
- Maintained team compliance according to security team standards
Security Program Manager – Customer Success PMO
Pindrop Security
07.2017 - 04.2018
- Managed multi-factor anti-fraud solution expansion at two client data center locations for top 10 US retail bank.
- Led deployment of multiple new Pindrop Protect production appliances (18 million additional calls), new lab environment, software upgrades in lab/production environments, migration of lab/production equipment to new DMZ, plus deployment of Real Time Event Service and Call Update API functionality for bank LOBs.
- Managed cross functional teams to successfully complete technical documentation, product training, appliance builds, configuration, testing and deployment activities.
- Collaborated with Client PMs, Leadership and Technical SMEs to lock down budget, scope, design, and requirements, develop and update project schedule, lock down and complete UAT and deployment activities.
Security Program Manager (CONTRACTOR)
TOP 4 CANADIAN BANK & BEST U.S. PRIVATE BANK
01.2016 - 07.2017
- Successfully led planning, managing and implementation of complex global Security projects.
- Created and controlled project budget and artifacts throughout Project Life Cycle as per PMO standards.
- Worked closely with global technical teams and Security vendors to successfully complete the expansion of EMEA Cisco IDS/IPS appliances and enterprise-wide deployment of anti-malware protection software on Microsoft Windows servers.
- Conducted assessments and process improvements to improve and increase productivity and decrease costs.
- Assisted Information Security Officers with external network pen test vulnerability remediation activities.
- Managed multiple concurrent projects successfully, prioritizing resources to meet deadlines without sacrificing quality or scope.
- Facilitated knowledge sharing among team members to improve collaboration, streamline workflows, and elevate performance levels across the organization.
Senior Infrastructure Project Manager (CONTRACTOR)
TOP 5 U.S. AIRLINE AND Largest U.S. RETAIL PHARMACY
09.2014 - 12.2015
- Managed infrastructure projects under Network Operations Center Technology program including NOC Phone Refresh and NOC Workstation & Image Refresh initiatives.
- Accountable for project artifacts, status, leadership reporting, budget, and prompt project delivery
- Led Supply Chain and Logistics projects including Distribution Centers closedowns and LAN/WAN upgrades.
- Collaborated in team-oriented environments, working cohesively and successfully on multiple projects.
Security Project Manager
Ingenious Development
06.2013 - 06.2014
- Assigned, managed, and successfully completed Trustwave SIEM and client customized Security projects.
- Managed risk, issues, status, communications, planning, execution, and various technical and vendor resources.
- Built strong relationships with clients, understanding their needs and expectations to deliver satisfactory outcomes.
Senior Infrastructure Project Manager (FTE/CONTRACTOR ROLES)
TOP 2 U.S. BANK & TOP 4 CANADIAN BANK
02.2003 - 03.2013
- Managed and executed migration of legacy phone system to new Avaya VOIP platform and the consolidation of regional IT infrastructure and services.
- Successfully deployed new mail/messaging platforms across regional offices and US Data center.
- Led Asia data center buildout and U.S. Data center infrastructure upgrade projects for BMO Harris Bank's Network Services dept.
- Collaborated with U.S based and Asian IT Services, Senior managers, procurement, and technical resources to meet project milestones, keep within budget and resolve issues for all projects.
- Assigned to various U.S and Asia Region Technology based projects including Cisco network equipment refreshes, Lotus Notes to Microsoft email system migrations, Asentinel TEM system deployment, bank office moves/buildouts.
- Created project deliverables with a high level of quality for project sponsor, on time and within budget, by efficient coordination and control of project resources and activities for North America and Asia bank offices.
- Managed and coordinated existing Bank of America-US bank office moves, new bank office builds, network infrastructure upgrades, disaster recovery initiatives, adds, moves, changes of Client users, pc, and network equipment resources.
- Managed project planning, staffing resources, scheduling, monitoring, and reporting activities.
Education
Technology Leadership Certificate -
Cornell University
Ithaca, New York05.2023
Bachelor of Arts -
Columbia College
Chicago, IL06.1989
Skills
- Microsoft 365 SharePoint Project Professional
- Service Now
- Azure DevOps
- Issue Resolution
- Waterfall & Hybrid Methodology
- Leadership
- Vendor Management
- Financials Management
- Strategic planning
- Effective communication
- Relationship building
Certification
- Project Management Professional (PMP)
- Certified in Risk and Information Systems Control (CRISC)
- Security +
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- ISACA
- COMPTIA
- PROJECT MANAGEMENT INSTITUTE
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveStock Options / Equity / Profit SharingCareer advancementTeam Building / Company RetreatsInterests
FAMILY GATHERINGS
WALKING
READING
TRAVELING
DOGS
VOLUNTEERING
Software
MICROSOFT SUITE OF PRODUCTS
AZURE DEVOPS
SERVICE NOW
MS PROJECT
PROPRIETARY
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Senior Client Services Project Manager @ AT&T
Insight Global
03.2024 - 12.2024
Senior Infrastructure Project Manager
TEKsystems
06.2023 - 09.2023
Senior Security Project Manager
Signature Consultants
02.2023 - 05.2023
Program Manager, Branch Technology Experience
PBM Group, LLC
05.2022 - 01.2023
VP, Program Manager, Global Threat Management
Northern Trust Corporation
09.2018 - 09.2021
Senior Security Project Manager
TEKsystems
05.2018 - 09.2018
Security Program Manager – Customer Success PMO
Pindrop Security
07.2017 - 04.2018
Security Program Manager (CONTRACTOR)
TOP 4 CANADIAN BANK & BEST U.S. PRIVATE BANK
01.2016 - 07.2017
Senior Infrastructure Project Manager (CONTRACTOR)
TOP 5 U.S. AIRLINE AND Largest U.S. RETAIL PHARMACY
09.2014 - 12.2015
Security Project Manager
Ingenious Development
06.2013 - 06.2014
Senior Infrastructure Project Manager (FTE/CONTRACTOR ROLES)
TOP 2 U.S. BANK & TOP 4 CANADIAN BANK
02.2003 - 03.2013
Bachelor of Arts -
Columbia College
Technology Leadership Certificate -
Cornell University
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