Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gloria Rodriguez

Sacramento,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Strategic Partner

Apple Inc
10.2019 - Current
  • Delivered consultancies to decision makers to promote brand awareness to Mexico Business partners.
  • Strengthened brand reputation through consistent delivery of exceptional service experiences for all clients.
  • Resolved problems with high-profile customers to maintain relationships and increase 50% growth return customer base.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Managed a the territory of Mexico s while consistently meeting or exceeding customer satisfaction
  • Worked on the Mexico workstream where I provide feedback to GRS, finance, Business operation on internal processes to remove challenges that stop us from smoothly operating in the country. All of this to provide excellent customer focus.
  • Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely to present Quarterly Business Reviews to Senior Business Development Directors.
  • Dealing with constant ambiguity remaining calm and finding a solution as well as an ease adaptation.
  • Training internal and external partners on business processes.
  • Coordinate ongoing cross-functional partner support meetings to solve internal issues as well as meetings with external partners to focus on one same goal.
  • Maintained regular contact with partners through meetings or calls to discuss progress updates, challenges faced, or any emerging trends impacting the partnership landscape.
  • Implemented processes to enforce compliance with partner agreements.

Product Specialist

Apple Inc
07.2016 - 10.2019
  • Configured hardware, devices, and software to set up work stations for employees.
  • Oversaw quality assurance testing efforts, guaranteeing consistent delivery of high-quality products to customers.
  • Installed and configured operating systems and applications.
  • Streamlined internal processes through the implementation of project management tools, leading to more efficient workflow within the organization and adapting AMR content to Mexico.
  • Worked closely with marketing teams to design eye-catching promotional materials that drove consumer interest in product demonstration.
  • Researched product's technical specifications and accurately communicated information.
  • Effectively resolved any potential issues or roadblocks during the development process by maintaining clear communication channels among all relevant departments.

Billing Specialist Rotation

Apple Inc
11.2017 - 07.2018
  • Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
  • Implemented dispute resolution protocols that resulted in faster resolution times while preserving positive business relationships with clients.
  • Generated monthly invoices for customers in multiple formats to provide transparency.
  • Created improved filing system to maintain secure client data.
  • Increased efficiency within the department by automating routine processes using specialized software tools CFDI 4.0 Project
  • Continuously updated billing policies and procedures, ensuring that the department remained agile in response to evolving business needs CFDI 3.3

Consumer SMB Sales

Volt At Apple
06.2015 - 07.2016
  • Selected correct products based on customer needs, product specifications and applicable regulations increasing sales 20%
  • Built diverse and consistent sales portfolio.
  • Leveraged company resources effectively to provide customized solutions that addressed unique business challenges faced by SMB clients.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Education

Bachelor of Arts - Business Administration

St Edwards University
Austin, TX
07.2015

Skills

  • Business Analytics

  • Sales Statistics Analysis

  • Interdepartmental Collaboration

  • Google Adwords

  • Operating Procedures and Policies

  • Relationship Building

Certification

Program management at Sacramento State University Certificate

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Business Strategic Partner

Apple Inc
10.2019 - Current

Billing Specialist Rotation

Apple Inc
11.2017 - 07.2018

Product Specialist

Apple Inc
07.2016 - 10.2019

Consumer SMB Sales

Volt At Apple
06.2015 - 07.2016

Bachelor of Arts - Business Administration

St Edwards University

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Gloria Rodriguez