Gloria Rolon
Dr. Daniel Purdy Pediatric Dentistry
Bakersfield,CA
1
Language
19
years of professional experience
Dedicated and detail-oriented bilingual administrative professional with over 15 years of experience in healthcare and dental office settings. Skilled in patient relations, insurance verification, appointment scheduling, treatment plan coordination, medical records management, and office administration. Proven ability to provide exceptional customer service while maintaining HIPAA compliance and supporting efficient office operations. Fluent in English and Spanish.
Work History
Dental Receptionist
11 Years 1 Month- Manage daily front office operations and patient check-in/check-out procedures.
- Schedule, confirm, and coordinate patient appointments.
- Verify insurance eligibility, benefits, and coverage for new and existing patients.
- Process patient payments, co-payments, and maintain accurate financial records.
- Prepare patient charts and documentation for upcoming appointments.
- Maintain accurate Electronic Health Records (EHR) and patient files.
- Ensure compliance with HIPAA and OSHA regulations.
- Explain treatment plans and answer patient questions regarding procedures and insurance coverage.
- Provide interpretation and translation services for Spanish-speaking patients and families.
- Operate office equipment including computers, fax machines, copiers, and payment processing systems.
Purchasing Administrative Assistant
1 Year 1 Month- Organized and maintained vendor invoices and purchasing records.
- Assisted the Human Resources department with administrative functions.
- Maintained filing systems and company documentation.
- Supported purchasing and office operations through accurate data entry and record keeping.
Assistant Manager / Orthodontic Coordinator
5 Years 11 Months- Assisted in managing daily operations of a busy dental practice.
- Supervised front office staff and prepared employee schedules.
- Verified dental insurance benefits and eligibility.
- Presented treatment plans and financial arrangements to patients.
- Coordinated orthodontic treatment schedules and billing.
- Processed patient payments and maintained account records.
- Assisted with collections and follow-up on outstanding balances.
- Provided bilingual support and interpretation services.
- Maintained excellent patient relations and customer service standards.
Receptionist
1 Year 6 Months- Scheduled and confirmed patient appointments.
- Checked patients in and out and maintained accurate records.
- Collected payments and processed co-payments.
- Communicated with insurance companies regarding claims and coverage.
- Managed confidential patient information and office records.
- Provided interpretation and translation services for Spanish-speaking patients.
Education
High School Diploma
Graduated June 2007
Skills
Bilingual (English & Spanish)
Patient Registration & Scheduling
Insurance Verification & Eligibility
Front Desk Operations
Medical & Dental Office Administration
Electronic Health Records (EHR)
HIPAA & OSHA Compliance
ICD-10 Documentation
Treatment Plan Presentation
Patient Financial Coordination
Customer Service
Cash Handling & Payment Processing
Microsoft Office Suite (Word
Excel
Outlook
PowerPoint)
Data Entry & Record Management
Team Leadership & Staff Scheduling
Strong Communication & Organizational Skills
ADDITIONAL QUALIFICATIONS
- Over 15 years of healthcare and dental office experience
- Fluent in English and Spanish
- Experienced with patient scheduling, insurance verification, billing, and treatment coordination
- Strong organizational, communication, and multitasking abilities
- Proficient in Microsoft Office Suite and Electronic Health Record systems
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Dr. Daniel Purdy Pediatric Dentistry
07.2015 - CurrentRead More
Purchasing Administrative Assistant
NTS, Inc.
05.2014 - 06.2015Read More
Assistant Manager / Orthodontic Coordinator
SmileCare
07.2009 - 06.2015Read More
Receptionist
Western Dental
12.2007 - 06.2009Read More
Highland High School
High School Diploma
Read More