Gloria Sanchez
Dorchester,MA
Summary
Compassionate program manager with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
2
2
years of professional experience
Work History
ACCS/DDS Floating Program Manager
North Suffolk Mental Health Association
09.2023 - Current
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
DDS House Manager
Walnut Street Center
12.2022 - 09.2023
- Streamlined communication among staff for optimal productivity and coordination of tasks.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
ACCS Residential Program Manager
Eliot Community Human Services
08.2021 - 12.2022
- Improved resident satisfaction by implementing person-centered care plans and individualized support strategies.
- Reduced staff turnover by fostering a positive work environment, providing training opportunities, and offering regular feedback to team members.
- Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
- Developed strong relationships with residents'' families through consistent communication, involvement in care planning, and addressing concerns promptly.
Substance Abuse Counselor
Spectrum
09.2021 - 08.2022
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
- Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
Education
Master of Science - Clinical Mental Health Counseling
Bay Path University
Longmeadow, MA12.2025
Master of Arts - Psychology
Curry College
Milton, MA12.2020
Skills
- Clinical Documentation
- Clinical Quality Improvement
- Patient Health Education
- Mental Health Law
Timeline
ACCS/DDS Floating Program Manager
North Suffolk Mental Health Association
09.2023 - Current
DDS House Manager
Walnut Street Center
12.2022 - 09.2023
Substance Abuse Counselor
Spectrum
09.2021 - 08.2022
ACCS Residential Program Manager
Eliot Community Human Services
08.2021 - 12.2022
Master of Science - Clinical Mental Health Counseling
Bay Path University
Master of Arts - Psychology
Curry College
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