Gloria Say
Northridge,CA
Summary
Compassionate and detail-oriented Veterinary Receptionist with 6+ years of experience supporting busy animal hospitals. Proven ability to manage high-volume scheduling, client communication, and medical records while maintaining empathy and professionalism in stressful and emotional situations. Strong team collaborator with bilingual English/Spanish communication skills.
Overview
6
6
years of professional experience
Work History
Veterinary Receptionist
Lake Balboa Veterinary Care
12.2019 - Current
- Welcome and assist pet owners, creating a calm and supportive front-desk experience
- Manage high-volume phone lines and schedule appointments, procedures, and follow-ups efficiently
- Maintain accurate patient medical records and update client and treatment information
- Process payments, invoices, and insurance documentation with attention to detail
- Coordinate closely with veterinarians and technicians to ensure smooth daily clinic flow
- Handle sensitive situations with empathy, including emergencies and end-of-life care
Education
No Degree -
Pierce College
Los Angeles, CA01.2015
High School Diploma - undefined
Birmingham Charter High School
Lake Balboa, CA01.2012
Skills
- Client & Pet Owner Communication
- High-Volume Appointment Scheduling
- Veterinary Practice Management Software (Avimark, Cornerstone, ezyVet)
- Medical Records & Data Entry
- Front Desk & Phone Management
- Billing, Invoicing & Payment Processing
- Multitasking in Fast-Paced Clinics
- Compassionate Customer Service
- Basic Veterinary Terminology
- Bilingual: English & Spanish
Additional Information
- Strong passion for animal welfare and client education
- Reliable, professional, and calm under pressure
Languages
Spanish
Timeline
Veterinary Receptionist
Lake Balboa Veterinary Care
12.2019 - Current
High School Diploma - undefined
Birmingham Charter High School
No Degree -
Pierce College