Gloria Smith
Kingwood,WV
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive individual familiar with social and community services rules and regulations.
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Overview
17
17
years of professional experience
Work History
Direct Support Professional
Rescare Homecare
Clarksburg, West Virginia
02.2023 - Current
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Facilitated social interactions between participants and their peers in the community.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Monitored client's well-being, safety and comfort under physician direction.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to doctors' appointments and social outings.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Cashier
Shop N Save Supermarket
Kingwood, West Virginia
01.2022 - 02.2023
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
- Processed sales transactions to prevent long customer wait times.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Worked closely with front-end staff to assist customers.
Direct Store Delivery
Walmart
Kingwood, West Virginia
08.2007 - 12.2021
- Conducted regular meetings with key stakeholders to review progress and address any issues affecting delivery.
- Tracked changes made during the course of a project's lifecycle in order to maintain accurate records.
- Ensured successful on-time completion of assigned project deliverables.
- Ensured compliance with legal regulations related to the delivery of services.
- Maintained up-to-date records of all deliverables including status updates, time tracking, budget information.
- Developed strategies for improving customer satisfaction by enhancing quality control procedures.
- Resolved conflicts among team members regarding task assignments or other issues related to the delivery process.
- Developed and implemented delivery strategies for projects across multiple lines of business.
- Provided guidance on best practices for developing high-quality deliverables that meet customer needs.
- Developed team environment to support engagement and high performance.
- Maintained positive relationships with clients to meet deadlines for service delivery.
Education
High School Diploma -
Preston High School
Kingwood, West Virginia05-2002
Skills
- Indirect Patient Care
- Transportation
- Client documentation
- Direct Patient Care
- Client Transportation
- First aid and safety
- Goal Setting
- Disability Awareness
- Compassionate client care
- Compassionate Caregiving
- Nutrition
- Medication Administration
- Social Skills Development
- First-aid and CPR
- Behavior redirection
- Safety Monitoring
- Behavioral Management
- Drawer balancing
- Payment Collection
- POS Systems
- Payment Processing
- Customer Service
- ID Verification
- Returns processing
- Customer Assistance
- Cash Register Operation
- Cash Handling
- Order Packaging
- Inventory Control
- Ordering and stocking
- Loss Prevention
- Cash Management
- Liquor Law Compliance
- Money Handling
- Cleaning and sanitizing
- Product Knowledge
- Customer service excellence
- Credit and cash transactions
Timeline
Direct Support Professional
Rescare Homecare
02.2023 - Current
Cashier
Shop N Save Supermarket
01.2022 - 02.2023
Direct Store Delivery
Walmart
08.2007 - 12.2021
High School Diploma -
Preston High School