Gloria Valencia, RN, BSN
Fairfield,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Consistently recognized for performance excellence and contributions to success in improved workflows, member accessibility and satisfaction; as well as continuing to build and strengthen interdepartmental communication and effective workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Unit Manager
The Permanente Medical Group
San Francisco , CA
11.2021 - Current
- Guided a diverse team comprising of 9 oncologists, 4 fellows, three nurse practitioners.
- Oversaw the performance of multiple team members with roles ranging from nurses and medical assistants to cashier receptionists.
- Ensured smooth operations of the outpatient Infusion Center Unit with a focus on efficiency and patient care.
- Developed and executed effective strategies to optimize customer satisfaction by implementing tailored training programs and initiatives. Worked collaboratively with a team to create a specialized training program specifically designed for nurses lacking chemotherapy experience.
- Drove the implementation of an oncology RN specialization program to tackle high turn over and staffing shortages, resulting in successful outpatient nurse training opportunities.
- Implemented a collaborative approach between medical assistants and providers, resulting in improved productivity, strong teamwork, and clearly defined roles.
- Prepared comprehensive reports evaluating the unit's operations, productivity, and efficiency.
- Ensured efficient service coordination across teams through departmental collaboration.
- Conducted regular meetings with staff to discuss goals and objectives of the unit.
- Managed day-to-day operations by delegating tasks among team members as required.
- Ensured compliance with applicable laws and regulations related to service delivery activities.
- Resolved escalated customer complaints in a timely manner.
- Developed plans for improving quality standards in service delivery process.
- Oversaw implementation of new technologies or systems aimed at improving efficiency.
- Reviewed performance metrics regularly to assess progress against established targets.
- Recruited qualified personnel for vacant positions within the unit.
- Monitored employee attendance records; took corrective action when needed.
- Evaluated existing processes or procedures for effectiveness; suggested improvements where necessary.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
Interim Nursing Supervisor
The Permanente Medical Group
Vallejo , CA
05.2021 - 10.2021
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Supervised, directed and motivated high-quality performance from nursing and supportive staff.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Established and continuously optimized unit schedules and individual work assignments.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
- Exercised exemplary clinical judgment when making care decisions.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Daily oversight of nursing and supportive staffing needs.
- Direct supervision of daily functions for 7 oncologists, three rheumatologists, 8 staff Nurses, 6 Medical Assistants and one receptionist; including and not limited to- providing support to Infectious Diseases, Gastroenterology, Neurology and Family Medicine physicians for daily scheduling, tasking and administration.
- Oversight of time mismanagement by minimizing overtime of missed breaks/meals in order to reduce departmental costs.
- Identifying sources of waste by tracking underutilized or unused supplies in order to reduce departmental expenses.
Charge Nurse II
The Permanente Medical Group
Vallejo , CA
02.2015 - 10.2021
- Built rapport with patients, family members, staff members and interdisciplinary team to deliver exceptional care.
- Conducted chemotherapy education classes, both, English and Spanish.
- Identified unit areas of inadequacy and adjusted procedures accordingly.
- Self-directed with astute judgment skills. High level of personal accountability.
- Coordinated Quality Improvement Activities (QIA’s) to identify performance areas for improvement by creating efficient workflows around Covid guidelines and restrictions.
- Effectively managed clinical oversight for 20 infusion chairs.
- Diligent and proficient knowledge of Health Connect booking system Snapboard and PARRS. Able to proficiently change, create, adjust booking templates in order to meet demands of evolving workflows for two separate clinics.
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
- Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Implemented quality patient care techniques to align with safety, health and organizational regulations.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Triaged incoming phone calls from chemo patients determine needs and prioritize care.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments and assisting staff.
- Maximized team performance by monitoring nursing care, including patient assessment processes and treatment implementations.
- Developed and conducted oral chemotherapy management, workflows and procedures which included tenth fold increase in member oversight and management over 2 years.
- Help develop workflows, training and educational tools for subcutaneous IVIG at home education in the outpatient Acute care Infusion setting.
- Direct supervision of daily functions for seven oncologists, 8 staff Nurses, one chemo scheduler and one Infusion scheduler, in addition to- providing support to Infectious Diseases, Gastroenterology, Neurology and Family Medicine physicians for daily scheduling, tasking and administration.
Oncology Staff Nurse
Kaiser Permanente Vallejo Medical Center
Vallejo , CA
07.2013 - 02.2015
- Education, administration and complete assessment for chemotherapy administration.
- Followed Kaiser Organization mission to provide caring, safe and quality care to members and its communities.
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
- Ordered lab tests and interpreted test results and maintained patient records.
- Counseled patients and provided listening ear and emotional support.
- Build rapport and establish relationship with pharmacy and supportive front staff.
Education
Bachelor of Science - Nursing
Samuel Merritt University
Oakland, CA09.2018
Associates Degree in Nursing - Science
Solano Community College
Fairfield, CA05.2011
Associate of Arts - Liberal Arts And General Studies
Solano Community College
Fairfield, CA05.2009
Associates Degree in General Science -
Solano Community College
Fairfield, CA05.2009
Associates Degree in Sports Fitness Science - Kinesiology
Solano Community College
Fairfield, CA05.2008
Skills
- High level of autonomy
- Problem resolution capability
- Independent judgment and decision making
- Client relations aptitude
- Employee Performance
- Staff Management
- Quality Assurance Controls
- Innovation management
- Service Delivery Optimization
- Team building
- Staff Development
- Attention to Detail
- Written Communication
- Problem-solving abilities
- Task Prioritization
- Multitasking
- Active Listening
- Analytical Thinking
- Relationship Building
- Team Collaboration
- Staff Oversight
- Reliability
- Decision-Making
- Professionalism
- Problem-solving aptitude
- Adaptability and Flexibility
- Effective Communication
- Budget Administration
- Effective customer communication
- Recruitment
Languages
spanish
Native/ Bilingual
Certification
- Registered Nurse in California. #806996. January 2026
- Chemotherapy-Biotherapy Certified, ONS - 2023-2025
- BLS for healthcare providers (CPR and AED)
References
References available upon request.
Timeline
Service Unit Manager
The Permanente Medical Group
11.2021 - Current
Interim Nursing Supervisor
The Permanente Medical Group
05.2021 - 10.2021
Charge Nurse II
The Permanente Medical Group
02.2015 - 10.2021
Oncology Staff Nurse
Kaiser Permanente Vallejo Medical Center
07.2013 - 02.2015
Bachelor of Science - Nursing
Samuel Merritt University
Associates Degree in Nursing - Science
Solano Community College
Associate of Arts - Liberal Arts And General Studies
Solano Community College
Associates Degree in General Science -
Solano Community College
Associates Degree in Sports Fitness Science - Kinesiology
Solano Community College
- Registered Nurse in California. #806996. January 2026
- Chemotherapy-Biotherapy Certified, ONS - 2023-2025
- BLS for healthcare providers (CPR and AED)
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