Gloria Valenzuela-Castro
Winters,CA
Summary
Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Goal-oriented Cadet with strong work ethic and affinity for law enforcement work. Completed Associates in Science degree to enhance skill set and deliver better job performance. Excellent organizational and communication skills enabled productive interactions with community members and departmental colleagues.
Overview
8
8
years of professional experience
Work History
Cashier
Pacific Ace Hardware
04.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Police Cadet
Winters Police Dept
06.2015 - 10.2019
- Filed records and provided recordkeeping duties.
- Assisted in maintenance of police facilities and vehicles.
- Aided fellow officers with traffic stops, domestic disturbance calls
- Assisted stranded motorists and removed roadway hazards and obstacles to promote safe vehicle traffic passage.
- Monitored roadblocks and administered field-based sobriety tests to identify motorists with blood alcohol levels above legal limit.
- Gathered crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
- Delivered emergency medical assistance and directed vehicle traffic at accident scenes.
- Detained vehicles for varied traffic violations and issued warnings and citations to drivers.
- Conducted physical training to keep fit and perform job duties productively.
- Handled citation and traffic violation paperwork.
Cashier/Utility Dishwasher
El Pueblo Meat Market & Deli
01.2016 - 01.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Education
Associate of Science - Criminal Justice: Law Enforcement
Solano Community College
Fairfield, CA05.2023
High School Diploma -
Winters High School
Winters, CA06.2017
Skills
- Spanish Interpreting
- Issue Resolution
- Guest Inquiries
- Cash Drawer Management
- Strong Telephone Etiquette
- Social Perceptiveness
- Multitasking Strengths
- Sales Training
- Money Transfer Systems
- Excellent People Skills
- Report Writing
- Public Safety
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Pacific Ace Hardware
04.2018 - Current
Cashier/Utility Dishwasher
El Pueblo Meat Market & Deli
01.2016 - 01.2019
Police Cadet
Winters Police Dept
06.2015 - 10.2019
Associate of Science - Criminal Justice: Law Enforcement
Solano Community College
High School Diploma -
Winters High School
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