Summary
Overview
Work History
Education
Skills
Fluent Spanish/English
Languages
Timeline
Generic

Genesis Arce

Orlando,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks.

Overview

5
5
years of professional experience

Work History

Cashier

Popeyes® Louisana Kitchen
03.2018 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Learned duties for various positions and provided backup at key times.

Front Desk Receptionist

Caoba Restaurant
07.2018 - 04.2019
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Janitorial Cleaner

Sanitas Medical Center
10.2019 - 02.2020
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Cashier

Wegmans Supermarket
09.2022 - 04.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Checked personal identifications during alcohol and tobacco sales.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.

Cashier

Shell Station
06.2023 - 08.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School

Edison Tech High School
Rochester, NY
07.2018

Skills

  • Customer Service
  • Multi-Line Telephone Systems
  • Process Payments
  • Time Management
  • Expense Reporting
  • Spanish Interpreting
  • Team Contribution
  • Cash Register Systems
  • Technical Writing
  • Software Use

Fluent Spanish/English

I speak both languages English and Spanish Fluently.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Shell Station
06.2023 - 08.2023

Cashier

Wegmans Supermarket
09.2022 - 04.2023

Janitorial Cleaner

Sanitas Medical Center
10.2019 - 02.2020

Front Desk Receptionist

Caoba Restaurant
07.2018 - 04.2019

Cashier

Popeyes® Louisana Kitchen
03.2018 - 06.2018

High School

Edison Tech High School

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Genesis Arce