GLORIA VIDAL

A dedicated and compassionate individual with extensive experience supporting vulnerable populations, I demonstrate excellent interpersonal and communication abilities. I am committed to promoting social justice and advocating for those in need.

• Undergraduate Intern, Lee & Beulah Moor, 08/01/19, 05/31/20, Demonstrated effective communication skills when working with individuals from diverse backgrounds and cultures., Utilized referral networks and resources for clients in need of additional assistance., Conducted home visits and provided in-home support services to families in need., Maintained records of patient case history and added detailed reports to database., Scheduled follow-up appointments and family meetings to support patient progress., Intervened in crisis situations utilizing de-escalation techniques to ensure safety of all involved parties., Maintained accurate case notes according to agency policies and procedures., Developed positive relationships with clients while advocating on their behalf within the legal system.
• Undergraduate Student, EPISD Hart Elementary, El Paso, TX, 08/01/23, Present, Developed and implemented individualized service plans tailored to meet the needs of each client., Worked closely with students and families to set and achieve specific goals., Facilitated case management services for families in need of support and resources., Educated clients on community resources available to them such as food banks, homeless shelters, job training programs., Facilitated group activities that encouraged socialization among the children.

Front Desk Assistant, El Paso County Court House, El Paso, TX, 10/01/23, 02/29/24, Greeted and welcomed guests in a friendly and professional manner, providing prompt service., Provided excellent customer service to all visitors by answering questions and resolving issues promptly., Resolved conflicts between visitors and customers in a courteous manner., Utilized strong organizational skills to efficiently manage front desk operations., Answered incoming calls in a timely manner, providing accurate information to callers., Provided support during special events held onsite., Resolved any complaints or issues in a timely fashion., Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations.

• Christian Salas, LMSW, Advisor, El Paso Community College, (915)831-0197
• Roxane Parker, LMSW, Advisor, El Paso Community College, (915)309-5126
• Brenda James, LMSW, Retired Advisor, El Paso Community College, (915)491-0469

Youth Mental Health certification

Food Bank certification