SHARESE J. DANFORTH
Chicago,IL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7+ years of valuable expertise to forward company objectives. Attentive to detail with experience in case management, coordinating projects, programs and improvements.
Overview
12
12
years of professional experience
Work History
Senior Service Coordinator
Family Works Program
Chicago, IL
09.2025 - Current
- Conducted in-depth assessments for 200+ Chicago Housing Authority households in Northern Chicago to identify employment, housing, education, and mental health needs.
- Developed individualized service plans to address barriers and align clients with career goals.
- Provided one-on-one coaching and facilitated resource navigation, including job training, mental health services, and housing support.
- Collaborated with cross-functional teams to ensure wraparound services and successful outcomes.
- Documented service interactions and tracked progress toward goals using internal systems.
- Developed personalized coaching plans aligned with family goals and needs.
- Facilitated family assessments to identify strengths and areas for improvement.
Executive Officer (Program & Operations)
For His Glory International Christian Center
Chicago, IL
06.2019 - 06.2025
- Spearheaded operational planning and program implementation for a growing community-based organization.
- Led project strategies and tracked internal outcomes, contributing to improved program efficiency and delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented training programs for staff to improve performance and productivity.
- Coordinated cross-functional teams to ensure alignment on operational goals and objectives.
- Led initiatives focused on continuous improvement, resulting in enhanced service delivery standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Senior Training Counselor
Envision Unlimited
Chicago, IL
06.2014 - 06.2018
- Supported adults with intellectual and developmental disabilities in developing life and job-readiness skills.
- Delivered individualized training plans, helping clients improve independence and workplace social skills.
- Facilitated community integration, including volunteer placements and workforce engagement.
- Maintained accurate documentation of client progress and was twice recognized as Employee of the Year.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ2020
Associate of Arts - Accounting
University of Phoenix
Phoenix, AZ2014
Skills
- Case Management & Client Advocacy
- Trauma-Informed Care & Crisis Intervention
- Individualized Planning & Goal Setting
- Resource Navigation (Housing, Training, Transportation)
- Community Partnerships & Outreach
- Documentation & Reporting
- Microsoft Office, Google Workspace, Data Management Tools
- Resource Identification
- Team Leadership
- Time management
- Decision-making
- Customer service
- Collaborative approach
- Case management
Timeline
Senior Service Coordinator
Family Works Program
09.2025 - Current
Executive Officer (Program & Operations)
For His Glory International Christian Center
06.2019 - 06.2025
Senior Training Counselor
Envision Unlimited
06.2014 - 06.2018
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Accounting
University of Phoenix