Summary
Overview
Work History
Education
Skills
Timeline
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Gloria Williams

Orlando,FL

Summary

Adept at environmental design and modeling, I focus on 3D assets and game development. My leadership and effective communication facilitated team collaboration and client satisfaction. Skilled in a variety of modeling software and strong skills in customer service and satisfaction, I consistently achieved positive outcomes, demonstrating a strong ability to manage high-stress situations and drive project success.

Overview

3
3
years of professional experience

Work History

3D Modeler / Animator

SpectroMagic
10.2019 - 06.2020
  • Collaborated with designers to produce accurate and detailed 3D models, streamlining the development process.
  • Developed customized textures and shaders to enhance the realism of 3D models in various lighting conditions.
  • Used Adobe Photoshop and Substance painter to create realistic textures for graphics and 3D animations.
  • Participated in client meetings to gather requirements and provide input on feasibility of requested designs within given timeframes.

Customer Service Specialist

Ashley Furniture Homestores
05.2019 - 01.2020
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Sales Associate

Sally Beauty
11.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Specialist

Ashley Furniture Homestores
02.2017 - 02.2018
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Provided primary customer support to internal and external customers.

Education

Master of Science - Interactive Entertainment

Florida Interactive Entertainment Academy
Orlando Fl
12.2021

Bachelor of Arts - Emerging Media

University of Central Florida
Orlando, FL
05.2019

Skills

Environmental design and modeling proficiency

Project management

Strong leadership and communication skills

proficiency in microsoft word

Timeline

3D Modeler / Animator

SpectroMagic
10.2019 - 06.2020

Customer Service Specialist

Ashley Furniture Homestores
05.2019 - 01.2020

Sales Associate

Sally Beauty
11.2018 - 05.2019

Customer Service Specialist

Ashley Furniture Homestores
02.2017 - 02.2018

Master of Science - Interactive Entertainment

Florida Interactive Entertainment Academy

Bachelor of Arts - Emerging Media

University of Central Florida

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Gloria Williams