Gloria Wright
Blythewood,SC
Summary
Customer-Focused Professional with expertise in active listening to identify core issues and provide clear, direct solutions. Delivered exceptional service by prioritizing customer needs and maintaining a respectful, calm demeanor to foster trust and understanding.
Overview
11
11
years of professional experience
Work History
Business Office Associate
Lexington Medical Center/The Columbia Medical Group
10.2022 - 10.2025
- Managed front office opening and closing procedures to ensure smooth daily operations.
- Handled cash transactions during office openings and closings, maintaining accurate records.
- Recorded patient insurance information into system accurately.
- Revised and updated patient and provider information in the database.
- Organized and sorted faxes for various providers, facilitating efficient communication within the office.
Business office associate/Customer Service Representative
Lexington Medical Center Oncology/Call Center
04.2022 - 10.2022
- Canceled and rescheduled appointments to accommodate patient needs
- Change information in system for patients/provider
- Transferred incoming calls to the correct department for efficient handling.
- Updated patient and provider information in system for accurate record-keeping
- Conducted peer-to-peer calls with doctors to discuss patient care.
Customer Service Representative
Teleperformance/Blue Cross Blue Shield
02.2021 - 03.2022
- Processed customer payments efficiently
- Assisted customers with complaints and inquiries, providing effective solutions and enhancing customer satisfaction.
- Distributed ID cards to customers, facilitating access to health plan services.
- Distributed ID cards to members promptly
Assistant Store Manager
Family Dollar
Columbia, USA
07.2019 - 02.2021
- Created and managed employee work schedule to ensure adequate staffing and coverage
- Performed administrative tasks including filing, nightly deposits, cash drawer management, and office duties to maintain operational efficiency
- Checked in delivery shipments from vendors to ensure timely inventory management. delivery trucks from vendors including Dollar General, Pepsi, Little Debbie, and Cheerwine.
- Checked in vendors including Dollar General truck, Pepsi, Little Debbie, and Cheerwine to ensure timely inventory replenishment
Assistant Manager
Dollar General
Lugoff, USA
12.2017 - 04.2018
- Developed and managed employee work schedule to ensure adequate staffing levels
- Created and managed employee work schedule
- Checked in vendor deliveries, including Dollar General truck, Coca-Cola, Lay’s, and Bud Light, ensuring accuracy and timeliness.
- Checked in vendor deliveries, including Dollar General truck, Coca-Cola, Lay’s, and Bud Light, ensuring accuracy and timeliness.
Cashier
Walmart Supercenter
Camden, USA
03.2015 - 05.2017
- Delivered customer service support to enhance shopping experience.
- Assisted shoppers with inquiries and product selections at the store.
- Managed cash drawer to ensure accurate balancing throughout shift.
- Received recognition for maintaining a positive attitude while assisting customers.
Education
Certificate Program - Phlebotomist Technician
Midlands Technical College
Lexington, SC 09.2023 - 12.2023
High School -
Penn Foster High School
Professional References
- Jennifer Myers, SC State Trooper, (803) 420-1863
- Nina Champion, (803) 611-5817
Timeline
Certificate Program - Phlebotomist Technician
Midlands Technical College
09.2023 - 12.2023
Business Office Associate
Lexington Medical Center/The Columbia Medical Group
10.2022 - 10.2025
Business office associate/Customer Service Representative
Lexington Medical Center Oncology/Call Center
04.2022 - 10.2022
Customer Service Representative
Teleperformance/Blue Cross Blue Shield
02.2021 - 03.2022
Assistant Store Manager
Family Dollar
07.2019 - 02.2021
Assistant Manager
Dollar General
12.2017 - 04.2018
Cashier
Walmart Supercenter
03.2015 - 05.2017
High School -
Penn Foster High School