Gloria Zazueta
Norwalk,CA
Summary
Instrumental and creative instructional designer offering several years' experience in technology integration and curriculum planning for various professions. Specialist in delivering assessment of information and design to develop value-added learning programs that accomplish business objectives. Personable leader in fostering relationships with stakeholders and gaining vital insights on educational needs. Expert in leading multiple teams while coordinating with subject matter professionals to drive effectiveness and achieve success.
Overview
13
13
years of professional experience
Work History
Parent Education Coordinator
Parent Education Bridge
South El Monte, California
10.2022 - 06.2025
- Facilitated discussions on child development and effective parenting strategies with families.
- Organized and facilitated educational seminars for families on topics such as nutrition, parenting skills and child development stages.
- Developed engaging educational materials for parenting workshops and community programs.
- Collaborated with local organizations to promote parenting resources and support services.
- Conducted individual assessments to identify specific needs of families and children.
- Provided guidance on community resources available for parents and caregivers.
- Trained volunteers on best practices for parent education and support initiatives.
Customer Relations Specialist
Stamps.com Inc
El Segundo, California
06.2012 - 04.2019
- Managed customer inquiries through phone, email, and chat channels.
- Handled escalated complaints with patience and professionalism.
- Resolved product issues by collaborating with technical support teams.
- Educated customers on product features and services available.
- Developed strong customer relationships to encourage repeat business.
- Analyzed customer feedback to improve service quality and efficiency.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Documented customer interactions in CRM software for tracking purposes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
New Harvest Christian High School
Norwalk, CA06-1996
Skills
- Parent engagement
- Workshop facilitation
- Needs assessment
- Product education
- Customer relationship management
- Data analysis
- Complaint resolution
- Effective communication
- Team collaboration
- Conflict resolution
- Organizational management
- Multicultural communication
Timeline
Parent Education Coordinator
Parent Education Bridge
10.2022 - 06.2025
Customer Relations Specialist
Stamps.com Inc
06.2012 - 04.2019
High School Diploma -
New Harvest Christian High School