Gloria Alcius
Gotha,FL
Summary
Goal-oriented professional, effective at dealing with individuals during stressful and confusing situations, to address benefits, needs, and navigate agency structures. Practiced working with regulatory limits and department standards to handle requirements via email, letters, telephone calls, and in person. Offering several years of background in generating new business by selling various insurance plans.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Health Plane One
Orlando , FL
05.2020 - 09.2025
- Assisted clients in understanding insurance policies and coverage options.
- Analyzed clients' needs to recommend suitable insurance products.
- Managed policy renewals and updates for existing clients effectively.
- Collaborated with underwriters to ensure accurate policy assessments.
Health License Insurance Agent
Dialog Direct/ eHealth
Orlando, Fl
09.2017 - 05.2020
- Assisted clients in selecting appropriate insurance plans and coverage options.
- Maintained accurate records of client interactions and policy information for compliance.
- Educated customers on policy details and benefits during consultations.
- Processed applications and policy renewals efficiently using company software.
Health Licensed Sales Agent
Connextion, UHC, Amerihealth, Optum
Orlando, Fl
08.2011 - 09.2017
- Assisted clients in understanding health insurance options and benefits.
- Developed strong relationships with clients to address their healthcare needs.
- Educated clients on policy benefits and claim procedures clearly.
- Coordinated with underwriters to ensure timely policy approvals.
- Offered coverage to individuals and families, and Medicare recipients.
- Processed insurance applications and managed client accounts efficiently.
Gas Station Attendant/Cashier
BP
Orlando, Florida
02.2007 - 06.2012
- Provided excellent customer service by addressing inquiries and resolving concerns promptly.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Processed customer transactions accurately and efficiently during overnight shifts.
- Prepare, cook, and wrap breakfast items according to company recipes.
- Set up hot holding cabinets, coffee stations, and display cases before the morning rush.
Education
Diploma -
Maynard Evans High
Orlando, Fl05.2003
Skills
- Strong training skills
- Strong customer service skills
- Cash handling, processing credit/debit transactions
- Stocking shelves, cleaning, and conducting inventory counts
- Ability to work alone or with a team
- extensive call center experience
- Computer database proficiency
- Ability to sell, up-selling, and cross-selling
- Proven oral and written communication skills
- Policy writing
- Time management
- Attention to detail
Certification
- 240 License
Timeline
Licensed Insurance Agent
Health Plane One
05.2020 - 09.2025
Health License Insurance Agent
Dialog Direct/ eHealth
09.2017 - 05.2020
Health Licensed Sales Agent
Connextion, UHC, Amerihealth, Optum
08.2011 - 09.2017
Gas Station Attendant/Cashier
BP
02.2007 - 06.2012
Diploma -
Maynard Evans High