Steven Coleman-Fisher
Arvada,Co
Summary
Insightful Insurance Sales Agent bringing 3 years of insurance product and policy management expertise to any growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.
Overview
4
4
years of professional experience
Work History
Licensed Insurance Agent
FFL
11.2021 - Current
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Expanded referral network through proactive relationship building with community partners, such as real estate agents and financial planners.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Sales Associate
Kohls Corp
03.2021 - 11.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Driver & Furniture Technician
Arhaus
02.2020 - 03.2021
- Planned routes and delivery schedules.
- Remained constantly available to communicate with warehouse personnel and dispatch.
- Carried furniture and loads of personal belongings weighing over 90 pounds to clients’ house
- Created agendas and communication materials for warehouse meetings.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05.2019
Skills
- Strong Team Leadership
- Methodology Implementation
- Excellent Communication Skills
- New Agent Training
- Team Training and Development
- Professional Networking
- Leads Prospecting
- CRM Software
- Email Marketing
- Talent Acquisition
- Client Relationship Management
- Marketing Initiatives
- Client Retention
- Organizational Skills
- Negotiation Techniques
- Underwriting Principles
Additional Information
Currently licensed in Colorado, Kentucky, Ohio, and Texas.
Timeline
Licensed Insurance Agent
FFL
11.2021 - Current
Sales Associate
Kohls Corp
03.2021 - 11.2021
Driver & Furniture Technician
Arhaus
02.2020 - 03.2021
High School Diploma -
Cherry Creek High School
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