SHEREE S. SMITH
MADISON HEIGHTS,MI
Summary
Highly motivated, multifaceted professional with a strong knowledge of office processes and administration, a background in team building, sales and leadership, 15+ years of customer service experience, and a long history of implementing new organizational systems proven to increase efficiency in the workplace. Licensed in the state of Michigan for Life, Health, & Accident Insurance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Globelife
Detroit, MI
12.2022 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Collaborate daily with team members and other departments and markets to provide exceptional customer service to members of local veteran service organizations.
- Taking time to build rapport and trust with clients will and burial kits and generated customized benefit plans according to individual needs across the country.
- Assisting veterans looking to acquire updated information on VA survivor and supplemental benefits.
Licensed Insurance Specialist
Qualfon
Highland Park, MI
04.2024 - 08.2024
- Passed 6 week insurance course in classroom setting via Michigan School of Insurance.
- After promotion to agent, responsible for enhancing client satisfaction by addressing property and casualty insurance concerns and providing timely solutions to issues.
- Built strong relationships with clients through effective communication and consistent case followup.
- Managed a diverse portfolio of clients, ensuring their needs were met and policy expectations exceeded.
- Developed tailored strategies and products for individual clients' needs, resulting in increased customer loyalty and retention.
Contract Licensed Benefit Advocate
Alliant Insurance Services Inc.
Remote
07.2023 - 12.2023
- Temporary Contract for Life Health & Accident Insurance Advocate work.
- Explained plan benefits to clients in easy to understand terms in order to educate each on their coverage and available options.
- Resolved cases and inquiries from members regarding health and account benefits and deductions via phone and email.
- Answered inbound phone calls and created new cases via Salesforce. Completed intake form to escalate issue to the correct department for resolution.
Human Resources Coordinator
Staffing Synergies
Highland Park, MI
02.2022 - 07.2022
- Responsible for daily check-ins with all employees to ensure that everyone is present, ready to work and properly punched in.
- Created and introduced new organizational systems to increase efficiency of in office operations.
- Responsible for data entry, auditing time sheets for potential fraudulent activity and accurately reconciling discrepancies in attendance and production systems.
- Acknowledged by owners and management for exceptional performance with pay increase within first 60 days.
Special Needs Teacher
Vista Maria
Dearborn Heights, MI
09.2020 - 11.2021
- Helped build confidence for dozens of at risk girls by exposing them to various dance and art forms.
- Provided guidance unique to individual needs by introducing specific methods for stress and anger management.
- Planned and collaborated with other instructors to orchestrate campus wide performances and community programs.
- Acknowledged by government representatives for increase in morale and participation and positivity amongst students.
Fine Dining Bartender/Server
Andiamo/Canoe/Henry Ford Museum
Dearborn, MI
03.2014 - 12.2022
- Trained in French style fine dining service.
- Recognized by company owners for overachievement and promoted within two months of employment.
- Vast knowledge of bar management, procedures, fine dining and cuisine, fine and exotic ingredients, spirits, wines, liqueurs, and cocktails.
- Received several letters of well wishes and gratitude of service by elite guests and happy customers.
- TIPS Certified.
Customer Service Lead
Best Buy
Southfield, MI
01.2010 - 05.2018
- Featured in national Best Buy Buyer's Guide magazine as a result of exceptional performance.
- Promoted from mobile sales to Geek Squad Operations Agent to Customer Service Lead.
- Selected by corporate offices to voice record customer greeting heard when store was called.
- Recognized at district level for consistent positive customer feedback.
Administrative Office Assistant
H&H Wholesale Services
Troy, MI
02.2016 - 11.2016
- Enhanced office efficiency by creating organizational system, and maintaining a clean workspace.
- Streamlined communication between warehouse and administrative departments for better collaboration and increased productivity.
- Responsible for data entry and investigating order discrepancies.
- Increased client and employee satisfaction by creating a welcoming, pleasant & professional environment for all visitors and employees.
- Answered and redirected phone calls while logging cases using SaaS software.
- Maintained visitor sign-in logs; issued visitor badges; reinforced safety and security protocols for visitors and employees.
- Monitored and ordered office supplies for various locations throughout the building.
- Sorted and distributed daily incoming mail.
Education
Bachelor of Science - Biology - 90 Credits Completed 2012-2016
University of Detroit Mercy
Detroit, MISkills
- Typing (60 wpm)
- Spanish (Moderate Speaking & Writing)
- Microsoft Office Suit (Advanced)
- Extremely Organized
- Meticulous Attention to Detail
- Team Building & Leadership
- Very Strong Oral & Written Communication
- Multitasking and Time Management
- Benefits and Payroll Coordination
- Human Resources Management Systems
- Data Entry & Analysis
- Licensed Bartender
- TIPS Certified
Certification
- Licensed Michigan Life, Health & Accident, Property & Casualty Insurance Producer - 01/2023
Timeline
Licensed Insurance Specialist
Qualfon
04.2024 - 08.2024
Contract Licensed Benefit Advocate
Alliant Insurance Services Inc.
07.2023 - 12.2023
Licensed Insurance Agent
Globelife
12.2022 - Current
Human Resources Coordinator
Staffing Synergies
02.2022 - 07.2022
Special Needs Teacher
Vista Maria
09.2020 - 11.2021
Administrative Office Assistant
H&H Wholesale Services
02.2016 - 11.2016
Fine Dining Bartender/Server
Andiamo/Canoe/Henry Ford Museum
03.2014 - 12.2022
Customer Service Lead
Best Buy
01.2010 - 05.2018
Bachelor of Science - Biology - 90 Credits Completed 2012-2016
University of Detroit Mercy