SHEREE S. SMITH
MADISON HEIGHTS,MI
Summary
Highly motivated, multifaceted professional with a strong knowledge of office processes and administration, a background in team building, sales and leadership, 15+ years of customer service experience, and a long history of implementing new organizational systems proven to increase efficiency in the workplace. Licensed in the state of Michigan for Life, Health, & Accident Insurance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Globelife
12.2022 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Collaborate daily with team members and other departments and markets to provide exceptional customer service to members of local veteran service organizations.
- Taking time to build rapport and trust with clients will and burial kits and generated customized benefit plans according to individual needs across the country.
- Assisting veterans looking to acquire updated information on VA survivor and supplemental benefits.
Licensed Insurance Specialist
Qualfon
04.2024 - 08.2024
- Passed 6 week insurance course in classroom setting via Michigan School of Insurance.
- After promotion to agent, responsible for enhancing client satisfaction by addressing property and casualty insurance concerns and providing timely solutions to issues.
- Built strong relationships with clients through effective communication and consistent case followup.
- Managed a diverse portfolio of clients, ensuring their needs were met and policy expectations exceeded.
- Developed tailored strategies and products for individual clients' needs, resulting in increased customer loyalty and retention.
Contract Licensed Benefit Advocate
Alliant Insurance Services Inc.
07.2023 - 12.2023
- Temporary Contract for Life Health & Accident Insurance Advocate work.
- Explained plan benefits to clients in easy to understand terms in order to educate each on their coverage and available options.
- Resolved cases and inquiries from members regarding health and account benefits and deductions via phone and email.
- Answered inbound phone calls and created new cases via Salesforce. Completed intake form to escalate issue to the correct department for resolution.
Human Resources Coordinator
Staffing Synergies
02.2022 - 07.2022
- Responsible for daily check-ins with all employees to ensure that everyone is present, ready to work and properly punched in.
- Created and introduced new organizational systems to increase efficiency of in office operations.
- Responsible for data entry, auditing time sheets for potential fraudulent activity and accurately reconciling discrepancies in attendance and production systems.
- Acknowledged by owners and management for exceptional performance with pay increase within first 60 days.
Special Needs Teacher
Vista Maria
09.2020 - 11.2021
- Helped build confidence for dozens of at risk girls by exposing them to various dance and art forms.
- Provided guidance unique to individual needs by introducing specific methods for stress and anger management.
- Planned and collaborated with other instructors to orchestrate campus wide performances and community programs.
- Acknowledged by government representatives for increase in morale and participation and positivity amongst students.
Fine Dining Bartender/Server
Andiamo/Canoe/Henry Ford Museum
03.2014 - 12.2022
- Trained in French style fine dining service.
- Recognized by company owners for overachievement and promoted within two months of employment.
- Vast knowledge of bar management, procedures, fine dining and cuisine, fine and exotic ingredients, spirits, wines, liqueurs, and cocktails.
- Received several letters of well wishes and gratitude of service by elite guests and happy customers.
- TIPS Certified.
Customer Service Lead
Best Buy
01.2010 - 05.2018
- Featured in national Best Buy Buyer's Guide magazine as a result of exceptional performance.
- Promoted from mobile sales to Geek Squad Operations Agent to Customer Service Lead.
- Selected by corporate offices to voice record customer greeting heard when store was called.
- Recognized at district level for consistent positive customer feedback.
Administrative Office Assistant
H&H Wholesale Services
02.2016 - 11.2016
- Enhanced office efficiency by creating organizational system, and maintaining a clean workspace.
- Streamlined communication between warehouse and administrative departments for better collaboration and increased productivity.
- Responsible for data entry and investigating order discrepancies.
- Increased client and employee satisfaction by creating a welcoming, pleasant & professional environment for all visitors and employees.
- Answered and redirected phone calls while logging cases using SaaS software.
- Maintained visitor sign-in logs; issued visitor badges; reinforced safety and security protocols for visitors and employees.
- Monitored and ordered office supplies for various locations throughout the building.
- Sorted and distributed daily incoming mail.
Education
Bachelor of Science - Biology - 90 Credits Completed 2012-2016
University of Detroit Mercy
Detroit, MISkills
- Typing (60 wpm)
- Spanish (Moderate Speaking & Writing)
- Microsoft Office Suit (Advanced)
- Extremely Organized
- Meticulous Attention to Detail
- Team Building & Leadership
- Very Strong Oral & Written Communication
- Multitasking and Time Management
- Benefits and Payroll Coordination
- Human Resources Management Systems
- Data Entry & Analysis
- Licensed Bartender
- TIPS Certified
Certification
- Licensed Michigan Life, Health & Accident, Property & Casualty Insurance Producer - 01/2023
Timeline
Licensed Insurance Specialist
Qualfon
04.2024 - 08.2024
Contract Licensed Benefit Advocate
Alliant Insurance Services Inc.
07.2023 - 12.2023
Licensed Insurance Agent
Globelife
12.2022 - Current
Human Resources Coordinator
Staffing Synergies
02.2022 - 07.2022
Special Needs Teacher
Vista Maria
09.2020 - 11.2021
Administrative Office Assistant
H&H Wholesale Services
02.2016 - 11.2016
Fine Dining Bartender/Server
Andiamo/Canoe/Henry Ford Museum
03.2014 - 12.2022
Customer Service Lead
Best Buy
01.2010 - 05.2018
Bachelor of Science - Biology - 90 Credits Completed 2012-2016
University of Detroit Mercy
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