JAMES HOWELL
Delray Beach,FL
Summary
Delivered top-performing outbound and inbound sales performance with 12+ years of experience in customer service.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Licensed Insurance Agent
Stoic/Fusion
Boca Raton, FL
03.2023 - Current
- Developed tailored insurance solutions for clients, enhancing coverage and satisfaction.
- Educated clients on policy options, ensuring informed decision-making and compliance with regulations.
- Analyzed client needs to identify gaps in coverage, recommending appropriate adjustments for optimal protection.
- Mentored junior agents in product knowledge and sales techniques, fostering a collaborative team environment.
Customer Service and Sales Professional
Love’s Corporate Office
08.2017 - Current
- Successful track record of exceeding sales targets.
- Actively engages in self-learning and self-improvement.
- Professional communication through phone, email, and in person.
- Detail oriented, organized, self-motivated, project/deadline driven.
- Strong problem solver with analytical aptitude.
- Willingness to work overtime and additional hours outside normal shift to meet department goals.
- Team player who initiates solutions to help the team meet performance goals.
- Strong collaborator, able to drive execution by working well with others across the organization.
- Ensures seamless interaction between support teams and customers.
Sales Professional
Progression
06.2016 - 12.2016
- Maintained compliance with various regulations associated with credit repair.
- Managed and resolved issues in a timely manner.
- Improved communication and moral by coaching and counseling employees and customers.
- Played key role as a member of the strategic planning team; helped create corporate/team visions and goals
- Provided continual expected customer service goals.
- Establish and maintain a positive relationship with employees
Customer Service and Sales Professional
Cox Communications
02.2007 - 06.2016
- Maintained excellent customer service skills and handled complex situations in a professional manner.
- Upheld critical thinking skills with ability to identify, analyze, and resolve problems.
- Worked in fast-paced, stressful environment with a calm and focused approach to difficult situations.
- Proactive and self-motivated when completing all assigned work.
- Reliable and punctual.
- Ability to work well with others on teams and independently.
- Ability to work and communicate with all levels of management, coworkers, and customers with all diverse backgrounds.
- Maintained verbal and written communications skills.
- Met and exceeded established goals, standards, and performance levels.
Education
High School Diploma - undefined
Westmoore High School
Business Administration
Oklahoma City Community College
Oklahoma City12.2006
Skills
- Proficient in Microsoft Office Suite (ie, Outlook, word, PowerPoint, Excel, etc)
- 60 wpm with a minimum of 90% accuracy
- Understanding of all computer technology (ie, tablets, video simulations, notebooks, Etc)
Certification
2-15 license in FL and roughly 25 other states.
Timeline
Licensed Insurance Agent
Stoic/Fusion
03.2023 - Current
Customer Service and Sales Professional
Love’s Corporate Office
08.2017 - Current
Sales Professional
Progression
06.2016 - 12.2016
Customer Service and Sales Professional
Cox Communications
02.2007 - 06.2016
Business Administration
Oklahoma City Community College
High School Diploma - undefined
Westmoore High School