Ericka Mize
Austin,TX
Summary
Highly motivated and customer-focused professional with experience in insurance sales, customer service, logistics, technical support, transportation coordination, and independent contractor operations. Strong background in communication, relationship building, problem-solving, leadership, and time management with the ability to thrive in fast-paced environments. Skilled in customer relations, documentation, scheduling, multitasking, technical troubleshooting, and operational support. Licensed in Life, Health, Accident, and HMO insurance with a passion for helping clients while delivering exceptional service and driving business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
American Income Life Insurance Company
Houston, TX
09.2025 - 05.2026
- Guided families in selecting life and supplemental health insurance coverage that met their needs
- Conducted virtual and in-person client consultations
- Educated clients on policy options and financial protection plans
- Delivered exceptional customer service and clear communication to enhance client satisfaction
- Managed scheduling, follow-ups, and policy applications
- Calculated premiums, established payment methods, and processed customer payments, ensuring accurate issuance of receipts
Independent Contractor
amazon flex/shipt/ spark delivery
Austin, TX
01.2023 - 09.2025
- Managed timely deliveries, ensuring customer satisfaction through excellent service
- Navigated routes efficiently to ensure on-time delivery performance
- Coordinated scheduling and maintained accurate delivery documentation to support operational efficiency
- Demonstrated strong time management and organizational skills
Equipment Technician
Boston Scientific
Houston, Tx
01.2022 - 12.2022
- Assisted applicants in navigating unemployment claims and scheduling processes
- Updated claimant demographics and processed documentation
- Provided solutions for complex customer inquiries, enhancing client satisfaction
- Maintained professionalism in a fast-paced environment
Customer Service Representative
Harte Hanks- Ohio Pandemic unemployment
Austin, TX
10.2020 - 12.2021
- Guided applicants through unemployment claims process and scheduled appointments
- Updated claimant demographics and processed documentation
- Resolved complex customer inquiries, ensuring accurate information and satisfaction
- Maintained professionalism in a fast-paced environment
Customer Service Representative
LogistiCare Solutions LLC.
Austin, TX
07.2014 - 03.2020
- Assisted customers with scheduling and service inquiries to enhance their experience
- Maintained high customer satisfaction standards
- Coordinated transportation services to resolve customer concerns promptly
- Communicated with healthcare facilities and transportation providers
- Achieved promotion to team lead by demonstrating leadership skills and commitment to team success.
- Assisted in meeting departmental goals through effective leadership, time management, and strategic planning.
- Ensured compliance with company standards and safety procedures while maintaining operational excellence.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX05-2007
Some College (No Degree) -
Blinn College
Brenham, TXCertifications - Medical Assistant
Virginia College At Austin
Austin, TXSkills
- Policy analysis
- Claims processing
- Risk assessment
- Premium calculations
- Insurance sales
- Customer relationship management
- Relationship Building
- communication Skills
- critical thinking
- performance management
- client needs analysis
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Outlook
- PowerPoint
- Data Tracking
- CRM Systems
- Technical Troubleshooting
Certification
- Licensed Life Insurance Agent
- Licensed Health Insurance Agent
- Licensed Accident Insurance Agent
- HMO Certified
- Certified Phlebotomist
- Food handlers License
- Alcohol Certification
Timeline
Licensed Insurance Agent
American Income Life Insurance Company
09.2025 - 05.2026
Independent Contractor
amazon flex/shipt/ spark delivery
01.2023 - 09.2025
Equipment Technician
Boston Scientific
01.2022 - 12.2022
Customer Service Representative
Harte Hanks- Ohio Pandemic unemployment
10.2020 - 12.2021
Customer Service Representative
LogistiCare Solutions LLC.
07.2014 - 03.2020
High School Diploma -
Pflugerville High School
Some College (No Degree) -
Blinn College
Certifications - Medical Assistant
Virginia College At Austin