ROSILAND MUHAMMAD
Philadelphia,PA
Summary
Detail-oriented Insurance Sales Agent eager to utilize an aptitude for client satisfaction and retention to contribute to company mission. Bringing many years of asset protection expertise and policy adjustment knowledge to add value to a professional role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
CNO Financial
Philadelphia, PA
03.2024 - Current
- Developed and implemented sales strategies to increase market share of insurance products.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Established relationships with vendors that provide services related to insurance products.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Initiated contact with potential clients through cold calling and networking activities.
- Maintained accurate records of client information including contact details and policy changes.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Provided guidance and support to less experienced agents during onboarding process.
Outbound/ Enrollment Specialist
Corporate call center
Blue Bell, PA
06.2017 - 03.2018
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
Certified Nurse Assistant/ Restortive Aide
Genesis Wayne center
Wayne, PA
03.2016 - 06.2017
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Exercise patients who are comatose, paralyzed, or have restricted mobility
- Assist nurses or physicians in the operation of medical equipment or provision of patient care.
Certified Nurse Assistant
Broomall Nurse and rehab center
Broomall, PA
02.2008 - 08.2010
- Check patients' pulse, temperature, and respiration
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Certified Nurse Aide
St. Ignatius Nursing Home
Philadelphia, PA
06.2007 - 07.2008
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Turn or reposition bedridden patients
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
Education
Certified Nurse Aide certification -
Clinical Pathways
High School Diploma -
West Philadelphia High School
Medical administration -
Lincoln technical institute phila
Skills
- Insurance programs
- Policy analysis
- Customer service
- Team training and development
- New Agent Training
- Insurance sales strategy
- Sales strategy development
- Client Service
- Policy adjustment knowledge
- Policy Management
- Client Relationship Management
- Policy writing
- Life Insurance
- Policy Knowledge
- Regulatory Compliance
- Product knowledge mastery
- Customer Service
- Client Relations
Certification
- Life & Health Accident Insurance License
- Notary
Timeline
Licensed Insurance Agent
CNO Financial
03.2024 - Current
Outbound/ Enrollment Specialist
Corporate call center
06.2017 - 03.2018
Certified Nurse Assistant/ Restortive Aide
Genesis Wayne center
03.2016 - 06.2017
Certified Nurse Assistant
Broomall Nurse and rehab center
02.2008 - 08.2010
Certified Nurse Aide
St. Ignatius Nursing Home
06.2007 - 07.2008
Certified Nurse Aide certification -
Clinical Pathways
High School Diploma -
West Philadelphia High School
Medical administration -
Lincoln technical institute phila
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