Savannah Saenz
Watauga
Summary
Dynamic individual with hands-on experience in Insurance and Client needs analysis and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Agent
State Farm
Keller, TX
04.2021 - Current
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough policy reviews to ensure accuracy and compliance with regulations.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Implemented streamlined processes for claims handling, reducing turnaround times significantly.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Expanded referral network through proactive relationship building with community partners, such as real estate agents and financial planners.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
Hotel Front Desk Supervisor
Hilton Hotels Corporation
Grapevine, TX
09.2017 - 04.2021
- Supervised front desk operations, enhancing guest service and satisfaction through effective team management.
- Trained and mentored new staff on hotel policies and customer service standards.
- Streamlined check-in/check-out processes, enhancing overall efficiency and guest experience.
- Managed room assignments and reservations using Opera Property Management System.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Implemented new reservation system to increase accuracy and convenience for guests during their stay.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Assisted in developing promotional strategies, increasing guest attraction and retention through targeted initiatives.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of 500 room hotel with staff of 10 employees.
- Created and managed accurate occupancy forecasts and budgets.
Education
Associate of Science - Business Management
Eastern Gateway Community College
Steubenville, OH04-2021
Skills
- Licensed insurance agent
- Sales expertise
- Insurance product knowledge
- Goal oriented approach
- Policy management
- Policy analysis
- Risk management
- Risk assessment
- Sales performance analysis
- CRM & PMS software
- Account management
- Client retention
- Product bundling strategies
- Sales team collaboration
- Relationship management
- Data collection
- Product sales
Timeline
Licensed Insurance Agent
State Farm
04.2021 - Current
Hotel Front Desk Supervisor
Hilton Hotels Corporation
09.2017 - 04.2021
Associate of Science - Business Management
Eastern Gateway Community College