Jennifer Richardson
Tupelo,MS
Summary
Licensed insurance professional with 10+ years of experience in property & casualty, life, health, customer account management, and client service. Recently obtained Mississippi property & casualty Claims Adjuster license along with Workers Compensation Claims Adjuster licensing. Strong background in documentation, policy servicing, conflict resolution, investigations, customer communication, and account management. Recognized for professionalism, accuracy, and ability to perform effectively in a fast-paced and high-pressured environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Kemper Life Insurance Agency
Tupelo, MS
02.2023 - Current
- Manage debit route, maintaining and expanding client base through consistent marketing and outreach.
- Deliver exceptional service to existing policyholders while acquiring new business.
- Provide personalized insurance solutions to meet clients’ financial and family protection needs.
- Servicing a book of business of more than 500 clients
Licensed Insurance Agent
Allstate Insurance
Tupelo, MS
02.2021 - 02.2023
- Quoted, wrote, and serviced life, homeowners, and auto policies.
- Marketed products through community engagement and customer referrals.
- Handled endorsements, documentation, and policy inquiries with accuracy and professionalism.
Assistant Manager / Account Manager
Aaron’s Sales & Lease
Amory, MS
11.2016 - 02.2021
- Exceeded sales targets with 75%+ call-to-close ratio and 85%+ in-person close rate.
- Managed customer accounts, collections, and payment arrangements to maintain revenue flow.
- Built long-term relationships through personalized service and effective conflict resolution.
- Supervised staff, promoted teamwork, and ensured adherence to company policies.
Correctional Officer
Monroe County Sheriff’s Department
Aberdeen, MS
01.2016 - 11.2016
- Maintained facility safety through routine checks, inmate supervision, and emergency response.
- Processed inmate intake, release, and records in compliance with state procedures.
- Demonstrated calm judgment and accountability in high-pressure environments.
- Able to help maintain a facility that housed over 100 inmates
Office Manager
Acceptance Now
Columbus, MS
05.2014 - 12.2015
- Oversaw daily office operations, inventory, and personnel performance reviews.
- Improved efficiency by streamlining workflow and communication across departments.
- Delivered excellent customer support and vendor relations to enhance business operations.
- Maintained a customer count of 1000+ while providing exceptional and quality service
Assistant Teacher
Manor Independent School District
Austin, TX
12.2011 - 05.2014
- Supported classroom instruction and individualized education for students with special needs.
- Promoted academic and social growth through structured lesson plans and mentorship.
- Increased engagement and learning outcomes using creative teaching techniques
- Worked 1 on 1 with challenged student to ensure successful learning was achieved
Office Manager
Adams Insurance Group
Amory, MS
11.2005 - 11.2011
- Directed operations for a 15-person team, including client relations and claims coordination.
- Handled policy documentation, marketing, and administrative reporting.
- Reduced overhead through process improvements and multitasking efficiency.
Education
Associate of Science -
Itawamba Community College
Tupelo, MSHigh School Diploma - undefined
Amory High School
Amory, MS05-1996
Skills
- Insurance Sales & Policy Management
- Customer Relationship Management (CRM)
- Account Reconciliation & Collections
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Office Administration & Staff Supervision
- Conflict Resolution & Time Management
- Marketing & Business Development
- Excellent Typing (85 WPM) and Data Accuracy
Certification
- Life, Health, & Accident Insurance License – Active – Present
- Property & Casualty Insurance License – Active – Present
- Claim Adjuster License (Property & Casualty)– Active – Present
- Claim Adjuster License (Workers Comp)– Valid – Present
Timeline
Licensed Insurance Agent
Kemper Life Insurance Agency
02.2023 - Current
Licensed Insurance Agent
Allstate Insurance
02.2021 - 02.2023
Assistant Manager / Account Manager
Aaron’s Sales & Lease
11.2016 - 02.2021
Correctional Officer
Monroe County Sheriff’s Department
01.2016 - 11.2016
Office Manager
Acceptance Now
05.2014 - 12.2015
Assistant Teacher
Manor Independent School District
12.2011 - 05.2014
Office Manager
Adams Insurance Group
11.2005 - 11.2011
High School Diploma - undefined
Amory High School
Associate of Science -
Itawamba Community College