Chantz Gibson
college station,Texas
Summary
Adaptable and motivated professional with experience in insurance, education, customer service, technical support, and caregiving. Licensed Insurance Agent with proven success in client relations, policy management, and compliance, combined with hands-on experience in quality assurance and customer service excellence. Skilled in classroom management as a K-12 Substitute Teacher, with the ability to quickly adapt to different grade levels and subjects. Strong background in technical troubleshooting, healthcare support, and client-focused problem-solving. Demonstrates leadership, teamwork, and discipline developed through work experience and playing college football. Recognized for reliability, communication skills, and the ability to thrive in fast-paced, high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent and Quality Assurance
Salelytics
08.2025 - Current
- Assisted clients in selecting insurance policies and coverage options to meet individual needs
- Managed client accounts, renewals, and policy changes with accuracy and efficiency
- Ensured compliance with industry regulations and company standards
- Performed quality assurance reviews to maintain accuracy and consistency in documentation
- Delivered excellent customer service and maintained strong client relationships
Substitute Teacher, K-12
ESS
04.2025 - Current
- Delivered instruction by following lesson plans and adapting to classroom needs
- Managed classrooms to maintain a safe, positive, and productive learning environment
- Assisted students with coursework and provided support to ensure understanding
- Communicated effectively with students, teachers, and staff to support learning goals
- Adapted quickly to different grade levels, subjects, and teaching styles
Substitute Teacher, K-12
International Leadership Institute
04.2025 - Current
- Delivered instruction by following lesson plans and adapting to classroom needs
- Managed classrooms to maintain a safe, positive, and productive learning environment
- Assisted students with coursework and provided support to ensure understanding
- Communicated effectively with students, teachers, and staff to support learning goals
- Adapted quickly to different grade levels, subjects, and teaching styles
Licensed Health Insurance Agent
Everise
06.2022 - 12.2024
- Sold Medicaid policies and conducted educational sessions for groups of consumers
- Developed strong communication and presentation skills to effectively convey policy details and benefits
- Demonstrated ability to manage client relationships and handle sensitive information
Customer Service Representative
Humana
05.2024 - 08.2024
- Provided support to Humana's members, addressing inquiries and resolving issues related to health insurance plans
- Assisted with policy explanations, claims processing, and member account management
- Enhanced skills in customer service, problem-solving, and healthcare insurance knowledge
Technical Support Specialist
H&R Block
01.2024 - 05.2024
- Provided technical support for H&R Block's tax preparation software
- Assisted clients with troubleshooting and resolving complex issues to ensure a smooth tax filing experience
- Enhanced skills in technical problem-solving and client communication
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Technical Support Specialist
H&R Block
01.2023 - 05.2023
- Provided technical support for customers regarding tax preparation software
- Assisted clients with troubleshooting and resolving software issues to ensure smooth tax filing
- Enhanced problem-solving skills and ability to explain complex information clearly
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
Student
Wharton County Junior College
01.2019 - 05.2022
- Maintained consistent attendance, achieving a perfect record for multiple semesters.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Utilized academic resources such as tutoring and office hours to improve performance.
- Set specific goals for projects to measure progress and evaluate end results.
- Volunteered for community service projects, applying academic knowledge in real-world scenarios.
Babysitter
Ashley Inc
01.2014 - 01.2020
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Head Flag Football Coach
I9 Sports
03.2019 - 05.2019
- Coached and developed youth athletes, emphasizing skill-building, teamwork, and sportsmanship.
- Led team to a season championship through strategic planning and consistent player development.
- Designed and executed engaging practices and game-day strategies tailored to various skill levels.
- Fostered strong communication with parents to ensure a supportive and inclusive team environment.
Caregiver
Richmond State Supported Living Center
01.2018 - 01.2019
- Assisted mentally disabled individuals with daily living activities, demonstrating patience and empathy
- Collaborated with a multidisciplinary team to provide high-quality care and support
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Security Guard
STA Security and Investigations LLC
01.2017 - 01.2018
- Provided security at multiple locations, ensuring safety and compliance with protocols
- Developed skills in surveillance, conflict resolution, and emergency response
Manual Machine Operator
NOV
01.2016 - 01.2017
- Performed pressure washing and maintenance tasks to prepare oil parts for assembly
- Demonstrated reliability and attention to detail in a physically demanding role
Education
No Degree - General Studies
Blinn College
No Degree - General Studies
Lone Star College
Pre-Nursing -
Wharton County Junior College
08.2022
High School Diploma -
George Ranch High School
06.2015
Skills
- Customer Service & Client Relations
- Insurance Sales & Policy Management
- Quality Assurance & Compliance
- Classroom Management & Instruction (K-12)
Key Skills
- Technical Support & Troubleshooting
- Communication & Interpersonal Skills
- Leadership & Teamwork
- Adaptability & Problem-Solving
Accomplishments
- Received College football scholarship to Bacone.
- 1st college graduate in family history.
Certification
- Texas Life and Health Insurance License
- AHIP Medicare Certification – 2025
Timeline
Licensed Insurance Agent and Quality Assurance
Salelytics
08.2025 - Current
Substitute Teacher, K-12
ESS
04.2025 - Current
Substitute Teacher, K-12
International Leadership Institute
04.2025 - Current
Customer Service Representative
Humana
05.2024 - 08.2024
Technical Support Specialist
H&R Block
01.2024 - 05.2024
Technical Support Specialist
H&R Block
01.2023 - 05.2023
Licensed Health Insurance Agent
Everise
06.2022 - 12.2024
Head Flag Football Coach
I9 Sports
03.2019 - 05.2019
Student
Wharton County Junior College
01.2019 - 05.2022
Caregiver
Richmond State Supported Living Center
01.2018 - 01.2019
Security Guard
STA Security and Investigations LLC
01.2017 - 01.2018
Manual Machine Operator
NOV
01.2016 - 01.2017
Babysitter
Ashley Inc
01.2014 - 01.2020
No Degree - General Studies
Lone Star College
Pre-Nursing -
Wharton County Junior College
High School Diploma -
George Ranch High School
No Degree - General Studies
Blinn College
Personal Information
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