Olive Areh
Indianapolis,IN
Summary
Motivated and dependable customer service professional with 8+ years of experience in fast-paced, high-volume environments. Skilled in resolving complex customer issues, managing teams, and exceeding service targets. Demonstrated success in boosting customer satisfaction scores, improving team efficiency, and driving upselling of services in insurance and tech sectors. Licensed Insurance Agent with strong interpersonal communication, problem-solving, and effective communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Foundever / Progressive
04.2023 - Current
- Delivered personalized policy support to 50+ USAA members daily, achieving a 94% customer satisfaction score.
- Sold over 250 new auto, RV, motorcycle, and boat insurance policies in under 9 months.
- Maintained a call resolution rate of 92%.
Customer Service Representative - T2 Supervisor
Concentrix
07.2022 - 02.2024
- Managed a team of 12 Tier 1 agents.
- Improved resolution time by 17% and reduced escalations by 22%.
- Maintained a 95% QA score for 6 months.
Team Lead - Quality Control
Covance
08.2020 - 06.2022
- Oversaw 10,000+ COVID-19 kits weekly with 99% compliance.
Customer Service Representative
GEICO
01.2021 - 05.2022
- Achieved a 90% First Call Resolution.
- Contributed to $75K+ in monthly premiums through cross-sells.
Amazon Delivery Driver & Fulfillment Associate
Amazon
01.2016 - 01.2019
- Maintained 100% on-time delivery rate.
Medical Assistant / Admin Assistant
Miller Care Group
03.2015 - 04.2017
- Improved intake efficiency by 30%.
Recruiter / Assistant Recruiter
Integrity Staffing & IUPUI
01.2014 - 01.2016
- Onboarded 150+ candidates quarterly.
Education
Diploma -
Ben Davis University High School
Bachelors Degree - Health Administration
University of Phoenix
01.2020
Associate Degree - General Studies
Vincennes University
Vincennes, IN01.2014
Skills
- Customer Retention & Satisfaction
- Call Center Operations
- Conflict Resolution
- Insurance Sales & Policy Management
- Team Leadership & Training
- Salesforce
- Oracle
- Microsoft Office
Certification
- Personal Lines Insurance License
- Drivers License
Professional Assessments
Proficient, Proficient, Proficient, Proficient, Proficient
Timeline
Licensed Insurance Agent
Foundever / Progressive
04.2023 - Current
Customer Service Representative - T2 Supervisor
Concentrix
07.2022 - 02.2024
Customer Service Representative
GEICO
01.2021 - 05.2022
Team Lead - Quality Control
Covance
08.2020 - 06.2022
Amazon Delivery Driver & Fulfillment Associate
Amazon
01.2016 - 01.2019
Medical Assistant / Admin Assistant
Miller Care Group
03.2015 - 04.2017
Recruiter / Assistant Recruiter
Integrity Staffing & IUPUI
01.2014 - 01.2016
Diploma -
Ben Davis University High School
Bachelors Degree - Health Administration
University of Phoenix
Associate Degree - General Studies
Vincennes University
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