Gloria B. Jones
Cordova,TN
Summary
Methodical Sr. Operations Analyst adeptly supporting system management and problem resolution to improve records management. Over 15 years of experience in compliance management, collecting information and developing practical solutions to problems. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Overview
17
17
years of professional experience
Work History
Sr, Operations Analyst
FedEx Express
Memphis, TN.
07.2016 - Current
- Prepares, Vets and Analyzes monthly STA Compliance reports
- Prepares, analyzes and emails STA compliance reports to Management
- Audits and reconciles STA Pending report
- Prepares daily STA Approvals Report
- Prepares Vendor Contract and Risk Assessment
- Developed, tested and launched automated STA returns process in BOI
- Trains FedEx Managers/HR on STA and SIDA Compliance
- Collaborated with peer analysts to develop, test and launch STA FLC Training course
- Provided guidance and assistance on STA EAA transition at LAX
- Collects, submits and maintains SIDA files for SIDA Badge holders
- Maintains SIDA records in IMAGE as primary Memphis SIDA Contact
- Collaborated with Aviation Security to revise STA Form
- Collaborated with HR Services to integrate STA form in People Hub
- Provides guidance and direction to Quality Control Specialists for Vetting and processing STA Applications
- Manages STA Returns Process
- Developed and prepared Standard Operating Procedures and Job Aids
- Trains Quality Control Specialists and Vendors
- Implemented STA Applications Scan and Index process into Back Office Imaging (BOI)
- Assisted FedEx Ground with their STA Station Optimization
- Answers department hotline and emails
- Collaborates with Aviation Security to respond to TSA inspections/audits
Director of Human Resources
YWCA of Greater Memphis
Memphis, TN.
08.2001 - 06.2003
- Provided guidance and direction to management on employee relations, compensation, benefits, training, EEO, diversity, employee development, performance management, and policy interpretation
- Documented and investigated grievances
- Designed, evaluated and modified benefits policies to ensure that programs were current, competitive and in compliance with legal requirements
- Reviewed and made recommendations for improvement of the organization policies
- Organized fundraisers for Abused Women’s Shelter
- Coordinated internal United Way Campaign
- Coordinated volunteer program for YWCA Abused Women’s Shelter
- Conducted employee interview and background checks
- Developed and facilitated training for employees
- Prepared various reports using ADP Report Smith Program
- Collaborated with financial planning team on budgetary process to ensure adequate funding for various programs
- Attended unemployment hearings.
GFTP/EEO Agent
FedEx Express
Memphis, TN.
05.2004
- Prepared intake documents for Internal Equal Employment Opportunity Complaints
- Assisted with investigation of Internal Equal Employment Opportunity Complaints
- Prepared intake documents for External Equal Employment Opportunity Complaints
- Assisted with investigation of External Equal Employment Opportunity Complaints
- Provided Human Resources support and consultation to employees
- Led and launched enhancements to Case Activity Tracking System (CATS) database, Phase 1 and Phase 2
- Maintained Case Activity Tracking System and Access database through accurately inputting data into database manually
- Processed Guaranteed Fair Treatment Procedure Paperwork
- Performed Quality Control Audit on Guaranteed Fair Treatment Procedure cases
- Coordinated and disseminated Guaranteed Fair Treatment Procedure documents for Appeals Board
- Prepared and sent Appeals Board decisions and corrective action to Management and Human Resources via email
- Sent extension letters to EEOC and other federal/state agencies
- Assisted Legal in reconciling EEO paperwork
- Prepared and analyzed ad-hoc reports that are necessary to carry out functions of department
- Coordinated and prepared Appeals Board calendar annually
- Revised the onboarding process/SOP for GFTP, IEEO, XEEO, P&P and AAP
- Maintained HR Compliance website
Superintendent’s Administrative Assistant
Noxubee County Schools
Macon, MS
01.1992 - 07.2001
- Prepared correspondence and answered incoming calls
- Prepared job postings
- Received and maintained employment applications
- Administered new hire paperwork
- Prepared various reports using county school system database
- Ensured that all files related to employment were maintained
- Prepared employment contracts for all school district staff
- Prepared School Board minutes
- Received 16th Section Land Payments and generated compliance reports
- Coordinated staff development session
- Served as a liaison between staff and Superintendent by handling questions.
Education
Bachelor of Science - Business Administration
Jackson State University
05.1991
Skills
- Project management
- Strategic Planning
- Process improvement
- Time Management
- Data Analysis
- Effective Communication
- Problem Solving
- Staff Training
- Teamwork and Collaboration
- Clerical Support
Timeline
Sr, Operations Analyst
FedEx Express
07.2016 - Current
GFTP/EEO Agent
FedEx Express
05.2004
Director of Human Resources
YWCA of Greater Memphis
08.2001 - 06.2003
Superintendent’s Administrative Assistant
Noxubee County Schools
01.1992 - 07.2001
Bachelor of Science - Business Administration
Jackson State University