Gloria H. Jo
La Palma,CA
Overview
7
7
years of professional experience
Work History
Marketing Planner
NHS GOLD R&D INC
05.2022 - 06.2023
- Researched and identified appropriate media channels to execute effective advertising campaigns
- Planned and secured radio show time slots to promote appropriate marketing content to targeted audiences
- Integrated consumer behavior trends to enhance and support clients’ service plans
- Managed approximately 50 clients’ relationships with effective communication skills by consulting impactful resolutions based on needs
- Created and maintained comprehensive documentation from clients’ consultations and utilized data from previous medical history to optimize for service plan improvements.
Medical Billing Coordinator
EVERGREEN PAIN CLINIC
06.2017 - 04.2022
- Consulted customers on financial coverage options based on their needs to help them make informed decisions.
- Managed daily payments and billing processes with insurance carriers to ensure accurate and timely reimbursement.
- Determined billing eligibility and create billing statements for customers through electronic systems such as DrsMagic.
Administrative Assistant
KIM’S NAIL SPA
11.2016 - 01.2017
- Streamlined appointment scheduling to enhance client satisfaction and resolve issues, fostering trust and loyalty.
- Managed high volumes of inbound and outbound telephone calls with proficiency and ease.
- Utilized software efficiently to organize and maintain client records, facilitate order processing, and manage billing tasks.
- Provided translation services from English to Korean for documents and correspondence, communicating with major companies.
Education
Data Analytics Program
Turing College
Remote07.2024
Associate of Science - Science: Health Science Grad
Queensborough Community College – City University of New York
Queens, NY05.2021
Skills
- Excel
- Microsoft Office Suite
- Google Big Query
- SQL
Timeline
Marketing Planner
NHS GOLD R&D INC
05.2022 - 06.2023
Medical Billing Coordinator
EVERGREEN PAIN CLINIC
06.2017 - 04.2022
Administrative Assistant
KIM’S NAIL SPA
11.2016 - 01.2017
Data Analytics Program
Turing College
Associate of Science - Science: Health Science Grad
Queensborough Community College – City University of New York
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