Gloria J Holman
Washington
Summary
Dynamic professional with extensive experience at the Department of Veterans Affairs, excelling in incident reporting and security protocols. Proven track record in staff training and conflict resolution, enhancing operational efficiency and participant safety. Strong leadership skills foster a positive environment, ensuring adherence to safety standards and effective communication across teams.
Security professional prepared to maintain safe and orderly environments during night shifts. Experienced in conducting routine checks, managing emergencies, and ensuring compliance with safety protocols. Known for effective communication and collaboration with team members, adapting to changing situations seamlessly.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Night Monitor
Close Up Foundation
03.2023 - Current
- Monitored safety and security protocols during night shifts to ensure participant well-being.
- Conducted regular checks of facilities to maintain cleanliness and orderliness throughout premises.
- Assisted in coordinating nightly activities, fostering a positive environment for participants.
- Reported incidents and escalated concerns to management for timely resolution and follow-up.
- Assist program staff in maintaining decorum by patrolling and monitoring students lounges, hallways, lobby, stairwells. and hotel environs as required.
- Performs nightly student room checks.
- Monitors student adherence to Close Up rules and policies.
- Reports any problems, concerns and/or emergencies immediately to the Program Leader.
- Submits an accurate timesheet online biweekly.
- Arrives promptly at hotel with correct uniform and ID Badge.
- May include other duties as assigned by Program services Manager.
- Trained new team members on operational procedures and safety guidelines effectively.
Telecommunications Specialist
Department of Veterans Affairs
05.2007 - 06.2022
- Managed telecommunications systems ensuring reliable communication for veteran services.
- Coordinated installation and maintenance of network infrastructure across multiple facilities.
- Conducted comprehensive training for staff on telecommunications equipment usage and troubleshooting.
- Developed and implemented standard operating procedures to enhance operational efficiency in communication processes.
- Plans national-level communications security (COMSEC) support services for the VA.
- Implements COMSEC equipment upgrades and systems interfaces for new equipment requiring network access.
- Works closely with VA COMSEC custodian and federal officials providing COMSEC management solutions.
- Develops and calculates budget requirements for all aspects of VA COMSEC, office covering yearly maintenance contracts for equipment.
- Provided initial plans for vIPer phone coordination and implementation throughout VA.
- Manages VA's vIPer phone program, established a customer focal point during transition from legacy systems.
- Accomplishes broad-base studies to determine current and future use of secure communications equipment.
- Establishes methods of upgrading outdated equipment and creates acquisitions procedures for new equipment.
- Organizes specialized vIPer secure phone training for VA customers, focusing on operations, policy, and procedures.
- Servies as Alternate COMSEC Custodian, responsible for transferring secure device cryptographic key material.
- Registered all VA employees in Homeland Security Data Network accounts as VA Trusted Agent to DHS.
- Performs task leader duties, ensures all customer service requests and deliverables are taken care of in a timely matter.
- Plans, monitors and analyzes assigned projects focusing n costs, technical progress, and quality assurance actions.
- Reviews technical proposals, monitors contract performance, and deliverables for mission critical requirements.
- Determines contract scope, defines acquisitions, statement of work (SOW) for proposed and selected contracted work.
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Established company-wide security best practices and protocols to mitigate risk of data breach.
Custodian
Department of Veterans Affairs
02.2012 - 01.2015
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Reported damages and hazardous conditions to management for further action.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Education
No Degree - Mortuary Science
University of The District of Columbia
Washington, District of Columbia, DC08-1994
Skills
- Incident reporting
- Security protocols
- De-escalation techniques
- Physical fitness
- Surveillance monitoring
- Access control
- Vigilance awareness
- Customer service
- People management
- Guest relations
- Conflict resolution
- Security awareness
- Assignment delegation
- Reception oversight
- Strong leadership
- Staff training experience
Certification
- Whistleblowing training February 15, 2025
Timeline
Senior Night Monitor
Close Up Foundation
03.2023 - Current
Custodian
Department of Veterans Affairs
02.2012 - 01.2015
Telecommunications Specialist
Department of Veterans Affairs
05.2007 - 06.2022
No Degree - Mortuary Science
University of The District of Columbia