Gloria Lazard Bentley
Spartanburg,SC
Summary
Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards.
Overview
27
27
years of professional experience
Work History
Director of Nursing
Golden Age Nursing Home
2016.08 - 2023.07
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Identified department issues to recommend corrective actions.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Staff Nurse
Golden Age Nursing Home
2007.07 - 2016.08
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Developed and implemented individualized patient care plans for optimal outcomes.
Staff Nurse/Team Lead Cardiac Nurse
Mary Black Health System
1996.05 - 2016.07
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Education
Associate of Science - Nursing
USC-Upstate
Spartanburg SC12.1996
LPN -
T.H. Harris Vocational LPN School
Opelousas, LAHigh School Diploma -
Holy Ghost Catholic School
Opelousas, LA05.1967
Skills
- Critical Thinking
- Swan-Ganz Catheters
- Acute Care
- Recruiting and Hiring
- Nursing Protocols
- Hazard Elimination
- Long-Term Care
- Strategic Planning
- Behavioral Health
- Risk Management
- Team Meeting Management
- Case Management
Timeline
Director of Nursing
Golden Age Nursing Home
2016.08 - 2023.07
Staff Nurse
Golden Age Nursing Home
2007.07 - 2016.08
Staff Nurse/Team Lead Cardiac Nurse
Mary Black Health System
1996.05 - 2016.07
Associate of Science - Nursing
USC-Upstate
LPN -
T.H. Harris Vocational LPN School
High School Diploma -
Holy Ghost Catholic School
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