Gloria M. Lou
Memphis,TN
Summary
Experienced customer service professional with 10+ years of success in regional sales. Adept at sales, technology and people orientated, delivering exceptional customer service and products to customers in TN, AR, and MS. Successful experience in working as a supervisor, working as a team member, and independently. PC and Mac fluent including Microsoft Office. Bilingual - Spanish
Overview
12
12
years of professional experience
Work History
Sales Associate
GEICO
Memphis, TN
09.2020 - Current
- Generated 1 million in premium selling, auto, home, commercial, business, motorcycle, ID theft, bonds, umbrella and personal articles policies
- Outbound and inbound calls
- Calling warm leads 200+ daily
- Meet new business production goals as established
- Solicit for new business via telephone, networking and other lead sources
- Develop insurance quotes, using different programs (SalesForce, ) from different companies using multiple different ones at the same time using duel monitor Dell desktops and laptops
- Makes sales presentations and close sales
- Develop ongoing networking relationships with other businesses including real estate agents, mortgage lenders, title companies, auto dealers, etc.
Managing Agent
Acceptance Insurance
Memphis, TN
01.2016 - 09.2020
- While at Acceptance, the office I managed for 4 years achieved a 5-star rating in the Mid-South district in 2019 for achieving positive year over year growth of sales metrics in the double digits
- Grow overall book of business to my assigned office
- Growing book of business by prospect marketing, B2B, referrals, and outstanding customer service
- Training new employees (agents and managing agents) for other offices
- Ordering supplies to keep office running, managing inventory
- Creating marketing plans to efficiently use my time in the field
- Ensuring the office team is assessing customer needs and advising customers on coverage options
- Explaining pricing, managing concerns, and help understand all required information to potential and existing customers
- Understanding and servicing existing customers, with bill payments, endorsements, helping to file claims
- Staying up to date with latest trends, technology and devices.
Solutions Specialist
Mobilelink USA
Memphis, TN
06.2015 - 01.2016
- Using POS technology to sell wireless phones, plans, insurance and accessories in a fast paced environment
- Perform outside marketing around surrounding communities
- Troubleshoot and fix software issues with customers devices
- Routine maintenance
- Staying up to date with new technology
- Training new employees
- Open and close store procedures
- Open/close store, manage scheduling, taking deposits to the bank
Computer Lab Tech
University of Memphis
Memphis, TN
02.2012 - 08.2015
- Help students with software programs for music editing, office word programs and music creation software
- Including Pro Tools, Logic, Digital performer, Word, Excel, PowerPoint on Mac platform
- Help with hardware issues, recording devices, printers, scanners
Recording Engineer
University of Memphis
Memphis, TN
02.2013 - 12.2014
- Responsible for recording various University of Memphis music recitals
- Using recording equipment provided by the school to record remotely across campus, or off campus, carrying equipment 30+lbs
- Went to different locations on campus or nearby, set up recording equipment and recorded recitals
- Community/Professional Service
Education
Bachelor of Arts - Music Industry
University of Memphis
Memphis, TN12.2015
Skills
- Bilingual- Spanish
- Microsoft Windows and Office
- CRM, Salesforce, VMware Software
- Music creation software, Pro Tools, Logic, Digital Performer on Mac platform
- Multitasking and Prioritization
- Marketing Strategy Development
- Data Entry
- Warm lead calls 200 per day
- Upselling and Cross-selling
- Excellent people skills
- Problem-solving skills
- Conflict Resolution
- Persuasive Negotiation
- Customer Service Support
- Customer Complaint Resolution
- Product knowledge
- New Agent and Employee Training
- Licensing Requirements
Additional Information
President of AES (audio engineering society) at the University of Memphis 2012- 2014
- Attended AES conferences in New York City and San Francisco to keep up to date with trends, new engineering tech, and learn more about the world of audio engineering. Bring back that knowledge to my school and distribute information and help my peers and classmates for our futures.
Volunteered at Levitt Shell (Memphis, TN) 2014
- Stagehand- setting up, carrying, lifting monitors, cables, wires up to 50+ lbs
- Set up mixers, power sources, and make sure house speakers are integrated correctly
Steering Committee, Founding Member, Centro Cultural Latino Memphis 2009-2013
- Helped develop policies and procedures, participated in weekly governing meetings, provided classes in youth choir, helped create cultural programming
Timeline
Sales Associate
GEICO
09.2020 - Current
Managing Agent
Acceptance Insurance
01.2016 - 09.2020
Solutions Specialist
Mobilelink USA
06.2015 - 01.2016
Recording Engineer
University of Memphis
02.2013 - 12.2014
Computer Lab Tech
University of Memphis
02.2012 - 08.2015
Bachelor of Arts - Music Industry
University of Memphis