Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gloriana Hernandez

Gloriana Hernandez

Miami

Summary

Ocean enthusiast originally from Costa Rica, strongly passionate about the yachting industry where I can combine my outgoing personality with extended experience in hospitality. Always happy to learn, extremely motivated, and hard-working.

Highly skilled professional with experience providing exceptional service to our guests providing safety instructions ,always committed to maintain the highest standards of costumer satisfaction and ensuring a safe and enjoyable charter experience .

I also enjoy working as part of a team.

Overview

7
7
years of professional experience

Work History

Solo Stewardess

M/Y Lady Nadia / Baby Nadia 95ft Lazzara/55ft Gale
04.2022 - Current
  • Preparing the boat for Owners stay

(Personal use for Marc Anthony)

  • Maintaining inside of the boat perfectly neat clean and

organized all times.

  • Prepare boat for arrival, flowers arrangements ,Charcuterie and fruit boards, table settings.
  • Provide the Higher Standards Costumer Service to owners and guest.
  • Prepare breakfast , mix drinks deliver food services during charter.
  • Monitoring cabins conditions during charter including temperature settings and cleanliness standards.


Chief Stewardess

M/Y Rio 85 Ft Horizon
04.2021 - 01.2022
  • Preparing Yacht for Charters , provisioning ,inventories, cleaning and detailing the boat before, during and after charters .
  • Heads and beads, turndowns, laundry.
  • Mixing cocktails, table setting, party planing,
  • Theme nights,picnics .
  • Delivering High quality food and beverage service during charters.
  • Monitoring cabins conditions constantly.
  • Helping deck with anchoring lines and fenders




Chief Stewardess

M/Y Octopussy 140ft Hessen
03.2020 - 02.2021
  • In charge of the inside, cleaning ,organizing, inventories, cooking , heads and beds, laundry.
  • Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
  • Mixing drinks, making platters, table settings ,lines fenders,and washdowns.
  • Monitored stock levels of supplies aboard vessel and placed orders when necessary.
  • Trained new stewards on their duties,responsibilities, and expectations onboard vessel.
  • Enhanced guest satisfaction by providing exceptional service and anticipating their needs.

Stewardess/Deckhand

M/Y Encore 115ft Leopard
05.2018 - 01.2020
  • Daily Charters, bookings , setting up ,taking care of guest, mixing drinks,heads and beds, provisioning.
  • Anchoring , docking,lines and fenders,washdowns .
  • Collaborated with the Captain to plan and execute successful charters, resulting in repeat business.
  • Developed customized menus and dining experiences in collaboration with the Chef, accommodating various dietary requirements.

Stewardess/Deckhand

M/Y SKY FALL 95ft Sunseeker Predator
01.2017 - 03.2018
  • Prepare boat for charters, inventories , provisioning.
  • Heads and beds , cleaning and organizing of the yacht .
  • Mixing Drinks , making platters , taking care of guest ,serving food.
  • Exceptional costumer service always enhancing charter experience.

Education

STCW / ENG1

Seven Seas
Fort Lauderdale, FL
04.2017

Silver Service

American Yacht Institute
Ft Lauderdale
2017

Associate of Science - Personal Trainer

NASM
TEXAS
09.2008

Associate of Science - Tourism And Hotel Management

Latin University
Costa Rica
05.2000

Skills

  • Attention to detail
  • Excellent costumer service and communication skills,
  • Wine,Cigar,Barista and Cocktails Knowledge
  • Linens and toiletries,laundry
  • Flower arrangements, table settings
  • Anchoring, lines and fenders
  • Child and infant care
  • Hospitality service expertise
  • Water toys

Timeline

Solo Stewardess

M/Y Lady Nadia / Baby Nadia 95ft Lazzara/55ft Gale
04.2022 - Current

Chief Stewardess

M/Y Rio 85 Ft Horizon
04.2021 - 01.2022

Chief Stewardess

M/Y Octopussy 140ft Hessen
03.2020 - 02.2021

Stewardess/Deckhand

M/Y Encore 115ft Leopard
05.2018 - 01.2020

Stewardess/Deckhand

M/Y SKY FALL 95ft Sunseeker Predator
01.2017 - 03.2018

STCW / ENG1

Seven Seas

Silver Service

American Yacht Institute

Associate of Science - Personal Trainer

NASM

Associate of Science - Tourism And Hotel Management

Latin University
Gloriana Hernandez