Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Certifications
Timeline
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Gloriana Hernandez

Gloriana Hernandez

Miami,US

Summary

I am an Ocean enthusiast, originally from Costa Rica, and strongly passionate about the yachting industry, where I can combine my outgoing personality with my extensive experience in hospitality. Always happy to learn, extremely motivated, and hard-working.

Highly skilled professional with experience providing exceptional service to our guests, providing safety instructions, always committed to maintaining the highest standards of customer satisfaction, and ensuring a safe and enjoyable charter experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Solo Stewardess

M/Y Lady Nadia / Baby Nadia 95ft Lazzara/55ft Gale
Miami , FL
01.2022 - Current
  • Prepared boat for high-profile owners' stays, ensuring all arrangements met VIP standards.
  • Maintained immaculate cleanliness and organization throughout interior spaces.
  • Created flower arrangements, charcuterie boards, and table settings for guest arrival.
  • Managed daily housekeeping and maintenance of the yacht interiors.
  • Delivered exceptional customer service to owners and guests during trip.
  • Prepared breakfast, mixed drinks, and provided food service throughout charter.
  • Monitored cabin conditions, right temperature.
  • Assisted in planning itineraries and activities for guests on board.
  • Managed inventory of onboard supplies, monitoring usage and executing restocking procedures.

Chief Stewardess

M/Y Rio 85 Ft Horizon
04.2021 - 01.2022
  • Preparing Yacht for Charters , provisioning ,inventories, cleaning and detailing the boat before, during and after charters .
  • Heads and beads, turndowns, laundry.
  • Mixing cocktails, table setting, party planing,
  • Theme nights,picnics .
  • Delivering High quality food and beverage service during charters.
  • Monitoring cabins conditions constantly.
  • Helping deck with anchoring lines and fenders




Chief Stewardess

M/Y Octopussy 140ft Hessen
03.2020 - 02.2021
  • In charge of the inside, cleaning ,organizing, inventories, cooking , heads and beds, laundry.
  • Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
  • Mixing drinks, making platters, table settings ,lines fenders,and washdowns.
  • Monitored stock levels of supplies aboard vessel and placed orders when necessary.
  • Trained new stewards on their duties,responsibilities, and expectations onboard vessel.
  • Enhanced guest satisfaction by providing exceptional service and anticipating their needs.

Stewardess/Deckhand

M/Y Encore 115ft Leopard
05.2018 - 01.2020
  • Daily Charters, bookings , setting up ,taking care of guest, mixing drinks,heads and beds, provisioning.
  • Anchoring , docking,lines and fenders,washdowns .
  • Collaborated with the Captain to plan and execute successful charters, resulting in repeat business.
  • Developed customized menus and dining experiences in collaboration with the Chef, accommodating various dietary requirements.

Stewardess/Deckhand

M/Y SKY FALL 95ft Sunseeker Predator
01.2017 - 03.2018
  • Prepare boat for charters, inventories , provisioning.
  • Heads and beds , cleaning and organizing of the yacht .
  • Mixing Drinks , making platters , taking care of guest ,serving food.
  • Exceptional costumer service always enhancing charter experience.

Education

Associate of Science - Personal Trainer

NASM
TEXAS

Associate of Science - Tourism And Hotel Management

Latin University
Costa Rica

Skills

  • Food service
  • Event planning
  • Cocktail mixing
  • Beverage preparation
  • Cabin monitoring
  • Charter planning
  • Attention to detail
  • Lines and fenders

Personal Information

Title: CHIEF , SOLE & DECK STEWARDESS

Certification

  • SEVEN SEAS STCW 10
  • AMERICAN YATCH INSTITUTE SILVER SERVICE
  • ABC BARTENDING SCHOOL

Languages

5,4

Certifications

02-2021

Timeline

Solo Stewardess

M/Y Lady Nadia / Baby Nadia 95ft Lazzara/55ft Gale
01.2022 - Current

Chief Stewardess

M/Y Rio 85 Ft Horizon
04.2021 - 01.2022

Chief Stewardess

M/Y Octopussy 140ft Hessen
03.2020 - 02.2021

Stewardess/Deckhand

M/Y Encore 115ft Leopard
05.2018 - 01.2020

Stewardess/Deckhand

M/Y SKY FALL 95ft Sunseeker Predator
01.2017 - 03.2018

Associate of Science - Personal Trainer

NASM

Associate of Science - Tourism And Hotel Management

Latin University

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