Gloriann Santos-Villa
Morrison,CO
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and ensuring customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Mountain View Pain Center
04.2023 - 03.2024
- Delivered prompt service to prioritize customer needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Primrose schools
Primerose School
01.2022 - 06.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Amazon Warehouse Associate
Amazon.com
11.2021 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Crew Member
McDonald's
09.2019 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Medical Assistance
Independence University
Salt Lake City, UT12.2021
High School Diploma -
Bear Creek High School
Lakewood, CO05.2020
Skills
- Problem-solving skills
- Customer Support
- Customer Service
- Behavior Management
- Small Group Instruction
- Packaging and Labeling
- Order Picking
- Teamwork and Collaboration
- Time Management
- Clear Communication
- Cleaning
- Self-discipline
Certification
CPR, 06/01/22, 06/01/24
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Mountain View Pain Center
04.2023 - 03.2024
Primrose schools
Primerose School
01.2022 - 06.2022
Amazon Warehouse Associate
Amazon.com
11.2021 - 01.2022
Crew Member
McDonald's
09.2019 - 09.2021
No Degree - Medical Assistance
Independence University
High School Diploma -
Bear Creek High School
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