Gloria Patricia Munoz
Senoia
Summary
Detail-oriented professional with strong organizational skills and a positive attitude. Proven ability to manage multiple projects effectively while maintaining time management and problem-solving capabilities.
Dependable and adaptable professional experienced in fast-paced environments. Known for strong critical thinking and teamwork capabilities, contributing to effective operations and successful project outcomes.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Senior ACS OCC
Delta Air Lines, Inc
Atlanta, GA
02.1995 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Hotel And Tourism Administration
INUNIVERSITAS
Bogota, Colombia, South America11.1980
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Calm under pressure
- Dependable and responsible
- Flexible and adaptable
- Decision-making
Accomplishments
- Supervised team of 56 staff members.
- Achieved optimal operational support by completing volunteers recruiting with accuracy and efficiency.
- Achieved operational playbooks by introducing PowerPoint system for concierge events tasks.
- Used Microsoft Excel to develop TDY tracking spreadsheets.
Certification
- CM - Certified Manager Certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Senior ACS OCC
Delta Air Lines, Inc
02.1995 - 05.2026
Bachelor of Science - Hotel And Tourism Administration
INUNIVERSITAS