Summary
Overview
Work History
Education
Timeline
AssistantManager

Gloria S. Bullock

Wilson,NC

Summary

Dynamic and people oriented Senior Manager of professionals and managers specializing in managerial responsibilities in the transportation industry in the Research Triangle Park. Accomplished in employee relations from entry level employees to Managers.

  • Versatile Senior Manager specializing in employee relations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
  • Forward-thinking Senior Manager adept at managing teams of 200 employees with 6 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.

Overview

39
39
years of professional experience

Work History

Senior Manager

FedEx
Durham, NC
02.2018 - Current
  • CSM excellence
  • Implementation of processes to ensure internal and external audit preparedness and readiness at all times
  • Daily incorporation of CSM Audit duties into each team member’s daily duties
  • Understanding and utilization of CSM Survival guide to stay abreast of changes in CSM corporate policies
  • Exhibiting a high level of integrity, commitment, communication skills, and compassion to serve as an inspiration to others
  • Being trust worthy and true to words encourages a sense of credence in the workplace
  • Help coach and train Aim candidates (management trainees) assisting them to move into the role of management, moving into senior management role
  • Member of the Best of the Best Management Team (Commonwealth)-help developed training programs for new-hires
  • Five Star Recipient – Highest 500 Fortunate Company Award
  • Conducted investigations regarding injuries accidents, injuries, theft and all unlawful acts detrimental to the company
  • Results oriented and disciplined to invoke necessary change to avoid technology pitfalls
  • Possession of great leadership qualities such as authenticity, integrity, and humility
  • Skills needed to encourage and lead a group of employees to successful outcomes
  • Lead a team of 6 operations managers and 140+ employees in daily domestic and international delivery and pickup operations for the greater Durham/RTP/Chapel Hill area
  • Ensured proper application of Human Relations and Go Express policies
  • Responsible for hiring and training new operations managers to staff the facility
  • Trained and created processes to operate during a pandemic without interrupting services
  • Leader of Project Response – New process to move towards a multi-sort operation to prepare for an increase in delivery stop productivity
  • Leader and developer of strategies and processes to improve productivity to include employee inclusion and development

10.1996 - 02.2018
  • Plan, organize, and lead activities of courier, handler, and CSA workgroups
  • Communicate and monitor service metrics and performances
  • Timely submission of reporting
  • Evaluation of route performance
  • Setting performance goals
  • Ensuring adherence to scheduling per engineering plans
  • Selection of new talent
  • Compliance of Piedmont District audit team duties
  • Execution of People Plan
  • Implementation and follow-through of SFA Action Planning guidance
  • Served on District Audit Team to serve over 25 locations
  • Served on Best of Best Committee (Memphis Tennessee).

FEDEX - Courier, FEDEX EXPRESS
10.1986 - 10.1996
  • Was efficient in completing deliveries, pick-ups and identifying customer needs and concerns and addressing their needs
  • Worked as a back-up dispatcher and helped complete some customer service work in the area of traces (customer calls).

Police Officer

CITY OF WILSON, WILSON
06.1984 - 10.1986
  • Worked as a public servant to include responding to critical situations, investigated crime scenes, 2

Education

State Certified License – Health and Life Insurance -

Bachelors Degree - Industrial Technology Concentration Manufacturing

East Carolina University

Associates Degree - Law Enforcement

Wilson community Techinical College
1984

Timeline

Senior Manager

FedEx
02.2018 - Current

10.1996 - 02.2018

FEDEX - Courier, FEDEX EXPRESS
10.1986 - 10.1996

Police Officer

CITY OF WILSON, WILSON
06.1984 - 10.1986

State Certified License – Health and Life Insurance -

Bachelors Degree - Industrial Technology Concentration Manufacturing

East Carolina University

Associates Degree - Law Enforcement

Wilson community Techinical College
Gloria S. Bullock