Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria S Padilla

Copiague

Summary

Dynamic customer service professional with a proven track record at The Better Bagel, excelling in client relations and support. Recognized for developing a loyal customer base through attentive and personalized service. Bilingual in Spanish, I leverage strong communication skills to enhance customer experiences and resolve issues efficiently.

Overview

2027
2027
years of professional experience

Work History

Customer Service

The Better Bagel
Amityville, NY
2024 - Current
  • Delivered exceptional customer service, addressing client inquiries promptly and professionally.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Collaborated with team members to ensure seamless customer service experiences.
  • Utilized customer feedback to improve customer service.
  • Provided customers with reliable, enthusiastic and personalized customer service.
  • Provided excellent customer service, addressing member needs promptly and courteously.
  • Delivered exceptional customer service, resolving issues promptly and professionally.
  • Developed loyal customer base by providing excellent customer service.
  • Upheld high standards for customer service and led by example.

Home Health Aide

Self Employed Services
Lindenhurst, NY
2023 - 04.2024
  • Provided personalized care plans to enhance patient comfort and well-being.
  • Assisted clients with daily living activities, ensuring dignity and respect.
  • Monitored vital signs and reported changes to healthcare professionals promptly.
  • Maintained accurate records of patient progress and care provided.
  • Developed strong relationships with clients, fostering trust and communication.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Customer Service Manager

Healthy Meals Direct
West Babylon, NY
2021 - 2023
  • Streamlined customer support processes to enhance response times and improve service quality.
  • Implemented feedback systems to gather customer insights and drive service improvements.
  • Analyzed performance metrics to identify trends and recommend solutions for operational efficiency.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.

Education

GED -

Wilson Tech (Boses)
Hicksville, NY

High School Diploma -

Walter G. O’Connell Copiague High School
Copiague, NY

Skills

  • Customer service aptitude
  • Client relations and customer service
  • Attentive customer service
  • Customer service and support
  • Customer service skills
  • Customer service in spanish
  • Friendly customer service

Timeline

Customer Service

The Better Bagel
2024 - Current

Home Health Aide

Self Employed Services
2023 - 04.2024

Customer Service Manager

Healthy Meals Direct
2021 - 2023

GED -

Wilson Tech (Boses)

High School Diploma -

Walter G. O’Connell Copiague High School