GLORIBEL SANTANA-SANTIAGO
Auburndale
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Air Associate
Amazon Air
02.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Call Center Agent
Spectrum
03.2023 - 10.2023
- Answer inquiries and provide information to the public, customers, visitors, and other interested parties
- Provide information regarding activities conducted at establishment and location of departments, offices, and employees within the organization
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Warehouse Operator
Medline Industries
01.2022 - 11.2022
- Packing order
- Picking order
- Load and unload items from machines, conveyors, and conveyances
- Operate machinery used in the production process or assist machine operators
- Place products in equipment or on work surfaces for further processing, inspecting, or wrapping
- Examine products to verify conformance to quality standards
- Start machines or equipment to begin production processes
City Carrier Assistant (CCA)
United States Postal Services
11.2018 - 11.2021
- Case and sequence all mail, parcels, and small packages to appropriate addresses for delivery
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
Retail Associate
Walt Disney World
05.2015 - 12.2018
- Direct service to customers
- Cash Handling
- Closed the register and manage the paperwork for deposits
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Education
Associate's Degree - Business Administration
Pontificial Catholic University of Puerto Rico
Mayaguez, PRBBA - Human Resources Management
Southern New Hampshire University
Hooksett, NH05-2028
Skills
- Trainable
- Adaptable
- Attention to Detail
- Hard Worker
- Dependable
- Positive Demeanor
- Customer service
- Time management
- Computer skills
- Leadership qualities
- Customer interaction
Languages
Spanish
Native or Bilingual
Timeline
Air Associate
Amazon Air
02.2024 - Current
Call Center Agent
Spectrum
03.2023 - 10.2023
Warehouse Operator
Medline Industries
01.2022 - 11.2022
City Carrier Assistant (CCA)
United States Postal Services
11.2018 - 11.2021
Retail Associate
Walt Disney World
05.2015 - 12.2018
Associate's Degree - Business Administration
Pontificial Catholic University of Puerto Rico
BBA - Human Resources Management
Southern New Hampshire University
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