Kansuda (Kate) Junsrisuriyawong
Bonney Lake,WA
Summary
Experienced customer service associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, trainable, reliable and attentive to customer needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The UPS Store #7137
02.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Receiving and Processing Packages for Domestic and International Shipping.
- Sorting and Processing Postal Mail for Mailbox Customers.
- Printing and Copying for Quick Prints and large Print Jobs.
- Receiving and Processing Merchandise for Amazon Returns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a high level of product knowledge, providing accurate information to customers.
Procurement Supervisor
Beiersdorf (Thailand) Co. Ltd., Bangkok
06.2018 - 03.2019
- Research and evaluate potential vendors and suppliers.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated pricing and terms with vendors to secure best value for company.
- Enhanced supplier relationships through effective communication and collaboration strategies.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Enter order details (e.g. vendors, quantities, prices) into internal databases.
- SAP MM Purchasing functional area experience.
Packaging Officer
S&P Syndicate Public Co. Ltd., Bangkok
07.2014 - 03.2018
- Create specifications and support production of priority and secondary packaging to facilitate product launches.
- Can created packaging components and materials in order to be more cost efficient to the production line.
- Collaborate internally and externally (marketing, packaging material suppliers, etc.) in a team environment to develop, industrialize, and launch new products.
- Responsible for the proof-reading of packaging labels.
- Knowledge in food labeling law and regulations.
- Knowledge of different types of packaging materials – primary to tertiary packaging materials.
Education
Bachelor of Science - Agro-Industries, Major Package Technology
Kasetsart University
Bangkok, Thailand03.2014
High School Diploma -
St. Joseph Bangna
Samutprakan, Thailand03.2010
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Teamwork and Collaboration
- Microsoft office
- POS System Operation
- Counter Manifest System (CMS)
- Work Prioritization
- Attention to details
- Critical thinking
- Trainable
- Calm and Professional Under Pressure
Certification
- Hazardous Materials Avoidance Training , The UPS Store - [March 2023]
- Packing Certification , The UPS Store - [March 2023]
- Getting Ahead of Claims , The UPS Store - [March 2023]
- International Shipping , The UPS Store - [October 2023]
Languages
English
Thai
Timeline
Customer Service Associate
The UPS Store #7137
02.2023 - 03.2024
Procurement Supervisor
Beiersdorf (Thailand) Co. Ltd., Bangkok
06.2018 - 03.2019
Packaging Officer
S&P Syndicate Public Co. Ltd., Bangkok
07.2014 - 03.2018
Bachelor of Science - Agro-Industries, Major Package Technology
Kasetsart University
High School Diploma -
St. Joseph Bangna
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