Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Gloribelle Fernandez

Riverview,FL

Summary

Experienced Senior Branch Administrator in assisting serving customer needs while keeping office operations for 22 years.

Experienced in the Financial Sector for 32 years.

Knowledgeable in all areas in the business.

Hardworking employee with customer service, and multitasking. Devoted to giving every customer a positive and memorable experience.

Overview

31
31
years of professional experience
3
3
years of post-secondary education

Work History

Senior Branch Office Administrator

Edward Jones
Sun City Center, FL
06.2001 - 03.2024
  • Created, updated, and maintained filing systems to ensure proper document control.
  • Developed and implemented office policies and procedures to ensure efficient operations.
  • Processed invoices, payments and other financial transactions accurately.
  • Provided administrative support to the team including preparing documents, reports, and correspondence.
  • Handled customer inquiries promptly via telephone and email.
  • Ordered office supplies as needed ensuring cost effectiveness and availability of stock items.

Participant Services Representative

Vanguard
Malvern, PA
11.1992 - 06.2001
  • Provided customer service to 401K Retirement Plans participants in a timely manner.
  • Answered incoming calls and responded to emails promptly.
  • Took trade instructions from participants.

Education

Nursing

Pontifical Catholic University of Puerto Rico
Ponce, PR
1984.08 - 1987.08

Business

Temple University (Some College)
Philadelphia, PA

Skills

  • Scheduling Appointments
  • Telephone Reception
  • Document Scanning
  • Client Relationship Building
  • Preparing Correspondence
  • File organization
  • Document Preparation
  • Supply Inventory
  • Customer Engagement
  • Preparing Account Reports

Timeline

Senior Branch Office Administrator

Edward Jones
06.2001 - 03.2024

Participant Services Representative

Vanguard
11.1992 - 06.2001

Nursing

Pontifical Catholic University of Puerto Rico
1984.08 - 1987.08

Business

Temple University (Some College)

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Gloribelle Fernandez