Glorimar Fernandez Rosario
Tampa
Summary
Proven track record of enhancing productivity and customer satisfaction at Mary Kay through exceptional problem-solving and client support skills. Mastered new software at Luis Burgos Rivera Law, showcasing adaptability and a strong work ethic. Streamlined operations and increased quality standards as a Machine Operator, demonstrating attention to detail and teamwork. Achieved a significant improvement in process efficiency and client retention.
Overview
9
9
years of professional experience
Work History
Machine Operator
Hit Prootional
04.2021 - 01.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated multiple machines simultaneously to meet production requirements.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Replenished materials and supplies as needed to maintain production.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Customer Service Representative
Mary Kay
05.2019 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Leveraged expert product knowledge in guiding customers towards the best solutions for their requirements.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Responded to customer calls and emails to answer questions about products and services.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Asistente De Practica Legal
Luis Burgos Rivera Law
08.2014 - 02.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep office well stocked.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Diplomado - Ventas Y Negociaciones
Aprende Institute
Coral Gables, FL06.2024
Diplomado - Marketing
Aprende Institute
Coral Gables, FL06.2024
Bachillerato - Criminal Justice
Universidad Interamericana
Guayama Puerto Rico05.2012
Skills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Safety Compliance
- Basic Math
- Materials Management
- OSHA
- Logistics
- Documentation And Reporting
- Critical Decision-Making
- File Management
- Workflow Optimization
- Meeting Coordination
- Travel Arrangements
- Report Generation
- Fast Learner
- Scheduling/Planning
- File Organization
- Client Communication
- Writing and editing
- Legal Research
- Task Prioritization
- Office Management
- Customer Relationship Management
- Client Support
- Client service and support
- Exceptional telephone etiquette
- Interviewing Clients
- Document Editing
- Document drafting
- Database Management
- Contract Review
- Critical Thinking
- Research and data collection
- Flexible Schedule
- Proficient in MS Office
- Work Prioritization
- Good Judgment and Decision Making
- Appointment Scheduling
- Legal Terminology
Languages
espanol
Full Professional
Timeline
Machine Operator
Hit Prootional
04.2021 - 01.2024
Customer Service Representative
Mary Kay
05.2019 - 08.2023
Asistente De Practica Legal
Luis Burgos Rivera Law
08.2014 - 02.2017
Diplomado - Ventas Y Negociaciones
Aprende Institute
Diplomado - Marketing
Aprende Institute
Bachillerato - Criminal Justice
Universidad Interamericana
Similar Profiles
Ian WilliamsIan Williams
Chef Academy Lead Trainer at HIT TrainingChef Academy Lead Trainer at HIT Training
Mohamed KasimMohamed Kasim
Performance Marketing Manager at Hit Creative CommunicationsPerformance Marketing Manager at Hit Creative Communications
Sean DeclaseSean Declase
Masterclass Head Coach at Hit Makers AustraliaMasterclass Head Coach at Hit Makers Australia
Cameron ZielinskiCameron Zielinski
Dog Walking Volunteer at Humane Society of Tampa BayDog Walking Volunteer at Humane Society of Tampa Bay
Gresin AlonsoGresin Alonso
Customer Service Associate at WalmartCustomer Service Associate at Walmart