Summary
Overview
Work History
Education
Skills
Languages
Timeline
Glorimar Rosario

Glorimar Rosario

Remote Bilingual Customer Service Specialist
CAPE CORAL,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable to translate in Spanish, with proficiency of a native/bilingual in speaking, reading and writing. Hardworking and eager to secure entry-level position as a Remote Customer Service Agent.

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work History

Sponsor/Mentor/Volunteer Services Officer

Cape Christian Center
Cape Coral , FL
08.2016 - 06.2022
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Participated in ongoing training to enhance mentoring skills and stay updated on best practices in mentees success strategies.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Counseled 9 mentees individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to living a sober life.
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee performance by providing personalized guidance and support.

Private Nanny

Rosado-Robles Household
Cape Coral , FL
10.2012 - 07.2017
  • Communicated positively with children and guardians.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Encouraged children to be understanding and patient with others.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Volunteer Services Officer

Project Hospitality
08.2007 - 06.2011
  • Helped clients navigate social services system and access needed resources.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Managed cases of domestic violence clients receiving social or community service support.
  • Assisted clients with obtaining housing, employment and support resources.
  • Assisted in food distribution for increased community reach and support.
  • Contributed to a welcoming environment with compassionate customer service for pantry visitors.

Education

High School Diploma -

Passaic High School, Passaic, NJ

Certificate - Administrative Assistance And Secretarial Science

Arecibo Business Technical Institute , Arecibo PR
01.1986 - 01.1987

Skills

  • Teamwork and Collaboration
  • Positive Reinforcement
  • Scheduling
  • Effective Leadership
  • Reliability and punctuality
  • Community Outreach
  • Complaint resolution
  • Conflict Resolution
  • Customer satisfaction measurement
  • Phone and Email Etiquette
  • Bilingual Spanish

Languages

Spanish
Native or Bilingual

Timeline

Sponsor/Mentor/Volunteer Services Officer - Cape Christian Center
08.2016 - 06.2022
Private Nanny - Rosado-Robles Household
10.2012 - 07.2017
Volunteer Services Officer - Project Hospitality
08.2007 - 06.2011
Arecibo Business Technical Institute - Certificate , Administrative Assistance And Secretarial Science
01.1986 - 01.1987
Passaic High School - High School Diploma,

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Glorimar RosarioRemote Bilingual Customer Service Specialist