Glorimar Velázquez Martínez
Customer Service/Administrative Office Clerk/Data Entry
Ocala,FL
Summary
Looking to work from home/remote job. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage abilities to successfully fill the vacancy. Frequently praised as hardworking and supportive by leaders and coworkers that awarded a recognition as Support Person of the Year and nominations for several years. Can be relied upon to help achieve its goals. Proactive, flexible, adaptable professional that can adjust to changes and dynamic environments. Ability to work with different hierarchy, cultures, educational levels, backgrounds. Will assure everyone feels welcome, treated with respect and with stellar customer service. Work toward company goals and fulfill all the stakeholders, customer and/or community needs with quality and satisfaction.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Private Nanny
Private Home
04.2020 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children everyday skills and language.
- Stayed current on toy and child-related recalls and safety warnings.
- Identified warning signs of emotional and developmental problems in children.
Administrative Office Clerk
Orange County Public School District
08.2014 - 11.2019
- Interacted with customers by phone, email, or in-person to provide information. Receptionist.
- Manage over 75 calls per day
- Interpreter for Spanish speakers. In meetings, calls, conference calls.
- Translate documents, data from English to Spanish to be use for stakeholders, community members and students to facilitate communication, understanding and quality of services.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supported staff on special assignments and ad hoc projects.
Volunteer Coordinator
Orange Country Public School District
08.2014 - 11.2019
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Established and maintained online portal to post volunteer opportunities and facilitate volunteer registration.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
School Health Assistant
Orange County Public School District
08.2011 - 11.2019
- Administered medications in accordance with doctor's instructions.
- Keep daily logs of medication, visits and services provided.
- Maintain 1000+ records and all required documentation organized, filed and up to date to be used in any meeting, audit, legal case, government agency like DCF, police department or in case is required for medical emergencies, hospital, medical staff in order to provided quality and accurate services to students and staff.
- Data entry of all information and services done daily. Entered in computers to facilitate electronic transfer
Extended Day Coordinator
Orange County Public School District
09.2013 - 06.2014
- Extended Day Group Leader from August 2011-September 2013
- Monitored and maintained cleanliness and safety to meet program regulations.
- Monitor over 150 students. Plus inquiries from parents. caregivers and community.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Maintained child safety with proper supervision during various activities.
- Stayed current on guidelines to maintain compliant program operations.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Remained in constant communication with parents to update on child progress.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Human Resources Supervisor
Kelly Services
04.2003 - 11.2007
- Maintained human resources regulatory compliance with local, state and federal laws.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Collect and input data manually and electronically for different reports, logs, audits, compliance process
- Maintain records and all required documentation organized, filed and up to date to be used in any meeting, audit, legal case, government agency like Labor Department for hearings.
- Liaised between multiple business divisions to improve communications.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll, benefits and timekeeping to track hours and accurately pay employees.
- Updated HR database with new employee information, changes in benefits, and other details.
- Worked with customers from different backgrounds and industries. Including retail accounts, manufacturing and pharmaceuticals.
Food Service Manager
Top Quality Management/Metropolitan Food Services
08.2000 - 04.2003
- Food Services Assistant from January 1997-August 2000
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Kept facility compliant with health codes, sanitation requirements and license regulations. Kept records and documentation up to date for audits/reports.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Process Payroll, benefits.
Education
BBA - Industrial Management
University of Puerto Rico - Mayaguez
Mayaguez, PR05.2000
BBA - Computer And Information Systems
University of Puerto Rico - Mayaguez
Mayaguez, PR05.2000
Skills
- Bilingual English/Spanish
- Customer Services
- Handling Procedures
- Computer Use
- Daily Logs
- Data Entry
- Keep logs, retrieve data to work different reports
- Audits
- Teamwork
- Receptionist
- Multitasking
- People skills
Accomplishments
- Earned "Support Person of the Year" in 2016.
Certification
HACCP
SOP
Timeline
Private Nanny
Private Home
04.2020 - Current
Administrative Office Clerk
Orange County Public School District
08.2014 - 11.2019
Volunteer Coordinator
Orange Country Public School District
08.2014 - 11.2019
Extended Day Coordinator
Orange County Public School District
09.2013 - 06.2014
School Health Assistant
Orange County Public School District
08.2011 - 11.2019
Human Resources Supervisor
Kelly Services
04.2003 - 11.2007
Food Service Manager
Top Quality Management/Metropolitan Food Services
08.2000 - 04.2003
BBA - Industrial Management
University of Puerto Rico - Mayaguez
BBA - Computer And Information Systems
University of Puerto Rico - Mayaguez
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