Glorionna Cheatham
Houston,TX
Summary
Welcome! I am Glorionna, a highly motivated and focused Software-savvy manual quality assurance professional with proven ability to develop and execute comprehensive test plans, identify and report defects, and work with cross-functional teams to resolve issues. Adept at supporting Salesforce and CRM platforms to optimize productivity, efficiency, and service quality. Bringing forth knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Capable of running tests, updating records, providing feedback to engineers, and reporting findings to managers. Comfortable delivering quality solutions in a fast-paced environment with rapidly changing priorities. Strong work ethic and commitment to compliance with professional codes, regulations, and polices.
Overview
7
7
years of professional experience
4
4
Certificate
Work History
QUALITY ASSURANCE SPECIALIST
SELF INC.
Austin, TX
08.2021 - Current
- Participate in Scrum Daily Stand-up, Sprint, and iterative development including Sprint planning, release planning, backlog refinement, retrospectives.
- Reviews project requirements and design specifications to ensure test requirements can be derived from other project deliverables related to SOA system
- Experience working in traditional waterfall environment.
- Review functional stories to have ability to create test cases that provide full testing coverage for applications.
- Consistently achieved department-wide improvement metrics based on QA scorecard, reducing customer support workload by 38% and IT workload by 20%
- Exposure to security testing load testing, End-to-End testing, Browser compatibility testing, Exploratory Testing, and Example testing.
- Provide regular test reports to senior management to maintain release for on-time project launches via Microsoft Teams and Slack.
- Exposure to RTM, manual API testing using Postman, security testing, and recovery testing.
QUALITY ANALYST
PERCEPTA
Houston, TX
09.2020 - 06.2021
- Achieved 90%+ on-time delivery rate, 95%+ first attempt pass rate+ customer satisfaction rate by following QA methodology and work processes.
- Reviews project requirements and design specifications to ensure test requirements can be derived from other project deliverables
- Accomplish various testing types and methods such as risk, functional, black box, browser capability, usability, user acceptance, and regression.
- Responsible for verification and validation of new features, functionalities, and enhancements for, back-end, and internal applications.
- Performed browser compatibility testing on different platforms.
- Identify, document, and track defects.
- Worked with database queries and parsing data.
- Contributes to agile planning by forming tasks and forecasts for work to be performed.
QUALITY ANALYST ASSOCIATE
BEST BUY
Houston, TX
09.2015 - 10.2020
- Analyzed Business Requirement Documents, Functional Specification Documents, and User Requirement Documents.
- Responsible for finding over 30% of defects that were found in QA phases of projects.
- Understanding of automation tools and automated test capabilities & maintenance
- Ability to prioritize & meet project schedules, timelines, and deadlines
- Wrote Test Plans, Test Cases, and Test Scripts for various business applications
- Ensured that quality issues are appropriately identified, analyzed, documented, tracked, and resolved in Quality Center or JIRA.
- Participated in defect triage meetings with Developers, Project Managers, QA Managers, and QA team members
Education
Associate of Science - Computer Science And Programming
Houston Community College
Houston, TX05.2024
Certificate - IT Support Specialist
Penn Foster College
Scranton, PA04.2021
Certificate - Medical Coding
Professional Career Training Institute
Houston, TX02.2015
Skills
- Requirement Documentation
- Software Components and Libraries
- Feature and Application Implementation
- Application Design and Development
- Test Plans, Cases & Scripts
- SQA Tools & Best Practice
- Defect & Bug Discovery
- System & Unit Testing
Certification
- Google Data Analytics
- Salesforce
- Medial Coding
- IT Support
Timeline
QUALITY ASSURANCE SPECIALIST
SELF INC.
08.2021 - Current
QUALITY ANALYST
PERCEPTA
09.2020 - 06.2021
QUALITY ANALYST ASSOCIATE
BEST BUY
09.2015 - 10.2020
Associate of Science - Computer Science And Programming
Houston Community College
Certificate - IT Support Specialist
Penn Foster College
Certificate - Medical Coding
Professional Career Training Institute
Google Data Analytics
Medial Coding
IT Support
Environments:
E-commerce, SAFe, JIRA, Test rail, Confluence, MS Office, Oracle, Soap UI, Firefox, Load Runner, Rally, Skype,Looker, Tableau, Azure, Confluence, Python (exposure), AWS, JIRA, Zephyr, Outlook, Microsoft Excel, SQL, Oracle, Test Complete, Firefox, and Window 10, SharePoint, Slack, etc
Skill Advancement Courses
Udemy:
- Java Testing
- Selenium WebDriver with Java
- Ultimate MySQL Bootcamp
- Appium - Mobile Testing (Android/IOS)
Environments:
E-commerce, SAFe, JIRA, Test rail, Confluence, MS Office, Oracle, Soap UI, Firefox, Load Runner, Rally, Skype,Looker, Tableau, Azure, Confluence, Python (exposure), AWS, JIRA, Zephyr, Outlook, Microsoft Excel, SQL, Oracle, Test Complete, Firefox, and Window 10, SharePoint, Slack, etc
Skill Advancement Courses
Udemy:
Java Testing
Selenium WebDriver with Java
Ultimate MySQL Bootcamp
Appium - Mobile Testing (Android/IOS)
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