Glory-Prince Otabil
Woodbridge,VA
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
7
7
years of professional experience
Work History
Program Manager
AngelGate Health Services
Woodbridge, VA
03.2022 - Current
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
Customer Service Manager
United Air Temp
Dumfries , Virginia
07.2021 - 03.2022
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Marketing Executive
Charismatic Solutions
Arlington, VA
05.2019 - 07.2021
- Collaborated with sales team to develop targeted promotions and incentives programs.
- Organized promotional events such as conferences, trade shows, and product launches.
- Implemented SEO strategies to improve website visibility and drive organic traffic.
- Enhanced customer engagement through targeted loyalty programs and feedback mechanisms.
- Facilitated cross-functional team meetings to align marketing objectives with overall business goals.
- Conducted market research to identify trends, customer needs, and competitive landscape.
Management Trainee
Vector Marketing Company
Faurfax, VA
05.2017 - 05.2019
- Resolved customer complaints by communicating effectively with all stakeholders.
- Supported staff training, development and evaluation.
- Participated in recruitment efforts, including interviewing and selecting candidates.
- Facilitated internal communications between departments to ensure alignment of objectives.
- Compiled reports on competitor analysis and presented findings to management.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT05-2023
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT05-2016
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA06-2013
Skills
- Quality Assurance
- Compliance Enforcement
- OSHA Compliance
- Operations Management
- Program performance analysis
- Procurement
- Talent Recruitment
- Team Development
- Personnel Management
- Resource Management
- Customer Service
- Financial Leadership
- Business Acumen
- Strategic Planning
- Revenue Growth
- Partnership Development
Timeline
Program Manager
AngelGate Health Services
03.2022 - Current
Customer Service Manager
United Air Temp
07.2021 - 03.2022
Marketing Executive
Charismatic Solutions
05.2019 - 07.2021
Management Trainee
Vector Marketing Company
05.2017 - 05.2019
Master of Science - Management And Leadership
Western Governors University
Bachelor of Science - Business Administration And Management
Western Governors University
Associate of Science - Business Administration
Northern Virginia Community College
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