Glulanka Dorcine
Orlando,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
VA Security Officer
Culpepper & Associates Security Services
Orlando, FL
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Airport Security Officer
Allied Universal Security Services
Orlando, FL
03.2024 - Current
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
Member Service Representative
PNC Bank
10.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Financial Services Representative
Goldman Sachs
08.2022 - 09.2023
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Monitored changes in financial markets and kept clients informed of latest developments.
- Prepared company tax returns and other financial filings.
- Answered customers' financial questions completely and accurately to cultivate trusting and loyal relationships with clients.
- Addressed customer needs and made product recommendations to increase sales.
Customer Support Specialist
Amazon
05.2021 - 06.2022
- Responded to customer calls and emails to answer questions about products and services.
- Processing returns by following company policies and procedures.
- Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills.
- Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods. Receiving and processing orders for products or services from customers via phone, email, live chat, or other communication platforms
- Resolved concerns with products or services to help with retention and drive sales.
- Updated account information to maintain customer records.
Education
High School Diploma -
Ivanna Eudora Kean
St. Thomas US Virgin Islands06.2020
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Complaint resolution
- Client Relations
- Scheduling
- Paperwork Processing
- Administrative Support
Certification
Security D License
Languages
French
Native or Bilingual
Timeline
VA Security Officer
Culpepper & Associates Security Services
08.2024 - Current
Airport Security Officer
Allied Universal Security Services
03.2024 - Current
Member Service Representative
PNC Bank
10.2023 - 03.2024
Financial Services Representative
Goldman Sachs
08.2022 - 09.2023
Customer Support Specialist
Amazon
05.2021 - 06.2022
High School Diploma -
Ivanna Eudora Kean