Dynamic professional with a proven track record at Hanover Clearance, adept in sales strategies and project management. Successfully drove revenue growth through innovative marketing tactics and enhanced team collaboration. Recognized for cultivating strong client relationships and implementing effective promotional planning, resulting in increased brand recognition and customer loyalty.
Work History
1st Asst Manager
Rawdins Joint Ventures / McDonalds
Contributed to successful promotional events by creating eye-catching displays that showcased featured products effectively.
Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
Streamlined operational processes, reducing errors and improving overall efficiency.
Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
Identified and communicated customer needs to supply chain capacity and quality teams.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Leveraged data and analytics to make informed decisions and drive business improvements.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Front of House Supervisor
Silver Springs Restaurant
Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
Performed cash handling activities and secured nightly bank deposits.
General Manager
Hanover Clearnace
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced operational risks while organizing data to forecast performance trends.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Raised property accuracy and accountability by creating new automated tracking method.
General Manager
Dunham's Sports
Education
Associate Of Applied Business - Business Management
University of Chicago
Chicago, IL
Skills
Sales strategies
Marketing
Meeting facilitation
Project management abilities
Promotional planning
Contract management
CSS
Google drive
Resource allocation
Product branding
Graphic and media design
Marketing tactics
Adobe creative suite (photoshop, illustrator, dreamweaver)
Timeline
1st Asst Manager
Rawdins Joint Ventures / McDonalds
Front of House Supervisor
Silver Springs Restaurant
General Manager
Hanover Clearnace
General Manager
Dunham's Sports
Associate Of Applied Business - Business Management