Justin Shahan
Garland
Summary
Dynamic and detail-oriented professional with experience at Plano Joint Ventures LLC, excelling in safe cleaning practices and complaint resolution. Proven ability to maintain high standards of cleanliness while ensuring customer satisfaction. Recognized for punctuality and reliability, effectively utilizing strong problem-solving skills to enhance service quality and operational efficiency.
Overview
12
12
years of professional experience
Work History
Housekeeper
Plano Joint Ventures LLC
10.2021 - 08.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Verified cleanliness and organization of storage areas and carts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sorted, laundered and put away various laundry items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Lead Landscaper
Love of Landscaping
04.2021 - 10.2021
- Developed presentations to promote preservation of outdoor spaces through public workshops and community gardening activities.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Collaborated with gardeners to plan and design outdoor spaces.
- Installed stonework according to landscape design plan and client specifications.
- Cut trees and shrubs to shape and maintain landscape.
- Assisted with irrigation system maintenance and repair.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Prepared soil for planting and sowing.
Gas Station Clerk
Swift-T
01.2019 - 01.2020
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Rang up customers' orders by scanning products and keying prices into register.
- Finalized sales and collected payments by totaling order and accepting tender from customer.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Assisted in maintaining back room operations by unloading deliveries.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
Maintenance Crew Member
Luma Corp
01.2018 - 01.2019
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed routine maintenance checklist.
- Installed new locks, door handles, and door closers.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Properly handled, transported, and disposed of recycled materials.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
Customer Service Representative
Target
01.2018 - 01.2019
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Bartender Trainer
Abuelos Mexican Food Embassy
02.2012 - 09.2018
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Built relationships with vendors to manage orders and negotiate costs.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
Education
High School Diploma -
Newman Smith High School
Carrollton, TX10-2006
Skills
- Safe cleaning with chemicals
- Ergonomics and safety training
- Hardscape installation
- Complaint resolution
- Punctuality and reliability
- Creative problem solving
- Retail sales customer service
- Safe service compliance
- Basic accounting
- Professional appearance
- Inventory
Timeline
Housekeeper
Plano Joint Ventures LLC
10.2021 - 08.2023
Lead Landscaper
Love of Landscaping
04.2021 - 10.2021
Gas Station Clerk
Swift-T
01.2019 - 01.2020
Maintenance Crew Member
Luma Corp
01.2018 - 01.2019
Customer Service Representative
Target
01.2018 - 01.2019
Bartender Trainer
Abuelos Mexican Food Embassy
02.2012 - 09.2018
High School Diploma -
Newman Smith High School
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